Customer Service Representative (on-site)

Franklin, Wisconsin

Full-Time | On-Site | Non-Exempt

At API Heat Transfer, we engineer and manufacture specialized heat transfer solutions that power critical industries around the world. With more than 140 years of innovation and manufacturing excellence, we help customers solve complex thermal challenges through advanced technology, exceptional service, and dedicated people.

As we continue our transformation journey and Lean culture evolution, we are looking for talented team members who are energized by growth, collaboration, and continuous improvement.

If you're looking for more than a traditional customer service role and want to build a career supporting manufacturing, operations, and industrial customers, we'd like to hear from you.

Position Reports To: Customer Service Manager

The Customer Service Representative serves as the primary point of contact for customers and plays a critical role in ensuring a positive customer experience from order entry through delivery.

This position partners closely with Sales, Production Planning, Engineering, Quality, Logistics, and Accounting to ensure customer orders are processed accurately, expectations are managed proactively, and issues are resolved quickly and professionally.

Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a passion for delivering exceptional service.

This is not a call-center position. This role offers meaningful interaction across multiple business functions and provides an excellent foundation for career growth in customer service, inside sales, supply chain, operations, or commercial support.

In this role, you'll gain exposure to the entire manufacturing process while working directly with customers and internal business partners. You'll develop valuable skills in customer relationship management, order management, supply chain coordination, and commercial operations while contributing to a company that delivers mission-critical solutions around the world.

If you're looking for an opportunity to learn, grow, and make an impact, we'd love to meet you.

To be considered for this position, please complete our Culture Index Survey:

https://go.cultureindex.com/

API Heat Transfer is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

ECZWI

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.