Professional Intern for Student Hub

Are you interested in enterprise technology, CRM systems, data management, and higher education operations? The University of New Mexico's Office of Advising Strategies (OAS) seeks a Professional Intern to support Student Hub operations and develop professional skills in a higher education setting.

Working with Student Hub staff, the intern will help faculty, staff, and students use Student Hub; contribute to learning resources and documentation; and assist with projects to improve system accuracy and operations. In addition, they will assist with communications, training and onboarding materials, basic user support, routine system maintenance, data validation, and testing of Student Hub features.

This is a full-time, fixed-term position, with a term end date two years from the date of hire.

Successful candidates will demonstrate strong communication and organizational skills, analytical thinking, attention to detail, sound judgment, willingness to learn new technologies, and the ability to work independently and with others.

The individual selected for this position will:

• Coordinate communications about Student Hub training, onboarding, system updates, and other information for users.
• Create and update training materials, training videos, website content, and other support resources.
• Provide first-level support to Student Hub users; document and resolve routine issues and escalate complex requests.
• Support Student Hub staff in building, cleaning up, and maintaining basic areas of the system.
• Assist with large-dataset review and validation to improve accuracy and consistency of information.
• Test new or updated Student Hub features and document testing results and issues.
• Document business and technical processes and support multi-step data and system workflows.
• Work collaboratively with Student Hub staff and campus partners on assigned projects and ongoing improvements.

See the Position Description for additional information.

• Must present transcripts prior to a formal offer being extended.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• This is a fixed-term position, typically up to 24 months.

Must have obtained a Bachelor's or higher level degree no more than 24 months prior to the date of hire OR if the Bachelor's (or higher level) degree was obtained more than 24 months prior to the date of hire, the individual must be currently enrolled in a Bachelor's (or higher level) degree program; no previous work experience required.

Preferred Qualifications

• Strong written and verbal communication skills, including the ability to simplify complex processes for different audiences.
• Demonstrated analytical thinking, problem-solving skills, and ability to learn new technologies quickly.
• Experience with Salesforce, Student Hub, TargetX, or similar CRM or enterprise applications.
• Ability to work independently and collaboratively, manage detailed multi-step data processes, and maintain accuracy.
• Experience using Microsoft Excel, Word, Forms, and related productivity applications.
• Experience documenting business or technical processes and creating clear training or instructional resources.
• Ability to receive feedback, adapt to changing needs, and maintain professional business etiquette.
• Experience supporting users, addressing questions, or working with information systems in a service environment.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.