Technical Lead

• Experience with tools such as ServiceNow, Jira, Azure DevOps, GitHub/GitLab, and release scheduling platforms to manage release artifacts and traceability.

• Strong understanding of CI/CD pipelines, automated deployments, environment promotion strategies, and rollback mechanisms.

• Working knowledge of cloud (AWS/Azure/GCP) and/or on-premises environments, including application, middleware, database, and infrastructure dependencies.

• Familiarity with ITIL change management, configuration items (CIs), release controls, and audit evidence requirements.

• Ability to understand application architectures, integrations, APIs, batch jobs, databases, and dependency impacts during releases.

• Understanding of monitoring tools, such as Splunk, Datadog, and CloudWatch, and how release changes can impact system stability.

• Experience creating and maintaining runbooks, implementation plans, release notes, and audit documentation.

• Lead and coordinate the end-to-end production release process across multiple Agile development teams and supporting platform or environment teams.
• Own release planning, release requirements gathering, and execution, collaborating with engineering, infrastructure, SRE, DBA, and other enterprise stakeholders to ensure successful deployments.
• Schedule, manage, and facilitate production releases, serving as the primary point of contact for status updates and executive communications throughout the release lifecycle.
• Design, manage, and maintain the release ticketing and change management process, ensuring all implementation plans, testing evidence, approvals, and required documentation are complete and accurate.
• Partner with deployment and technical team leads to obtain required approvals and present change requests to formal change governance or CAB forums for authorization.
• Ensure all work items, release artifacts, and dependencies are properly tracked in project management tools to maintain full traceability and transparency.
• Enforce adherence to audit, risk, and control requirements, ensuring release processes consistently meet internal governance and compliance standards.
• Collaborate with business, readiness, and operations teams to support post-release activities, including hypercare, incident management, and issue resolution.
• Support large, cross-team or cross-program releases, contributing to process improvements, standardization, and continuous optimization of release and change management practices.

Qualifications

BACHELOR OF COMPUTER SCIENCE