Field Service Maintenance and Inspection Specialist

Field Service Maintenance and Inspection Specialist

The Field Service Maintenance & Inspection Specialist is an entry-level position designed for individuals interested in developing a career in industrial field service. Under the guidance of experienced Field Service Technicians, you will learn the inspection, cleaning, and maintenance of conductor rails used in automated power and data transfer systems at customer facilities.

Key Responsibilities:

• Perform setup, operation, cleaning, inspection, and routine maintenance of conductor rail cleaning equipment.

• Prepare tools, equipment, consumables, and components for field assignments.

• Collect system measurements, operational data, and field observations.

• Support field service reporting and documentation.

• Maintain equipment, inventory, and organization within the Regional Repair Center.

• Participate in customer meetings, site walkdowns, and project discussions.

Qualifications:

• High school diploma or GED required.

• Associate degree from a technical school, trade school certification, military technical training, or coursework in electrical, mechanical, mechatronics, automation, industrial maintenance, or related fields is preferred, but not required.

• Strong mechanical aptitude and willingness to learn.

• Ability to travel approximately 50% domestically, with potential for increased travel during higher workloads.

• Valid passport or ability to obtain one.

• Knowledge of Microsoft Office products.

No prior field service experience is required. Comprehensive training will be provided, along with opportunities for professional development and advancement into Field Service Technician roles.

Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing and tuition reimbursement program.

Please aply online at www.conductix.us under careers.

Drug-free workplace/EOE

SUMMARY

The Field Service Maintenance & Inspection Specialist is an entry-level position designed for individuals interested in developing a career in industrial service. Under the guidance of experienced Field Service Technicians and the Field Service Manager, the Field Service Associate will learn the details of inspection, cleaning, and maintenance of conductor rails used in automated power and data transfer systems at customer facilities, primarily in the Intralogistics, Automotive, and Amusement markets. No prior field service experience is required; comprehensive training will be provided. This position will be located in the Regional Repair Center (RRC) offices and provides a possible long-term path toward becoming a Field Service Technician.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is targeted for 50% domestic travel and could eventually require brief periods of up to 80% during increased workload. Flexibility to work/travel over weekends, holidays, evenings/nights may be regularly required.

• Perform setup, operation, cleaning, inspection, and routine maintenance of conductor rail cleaning equipment and accessories at customer facilities.

• Prepare cleaning equipment, gang boxes, tools, consumables, and components for field assignments.

• Coordinate the shipment of field service equipment, cleaning equipment, and gang boxes to support the efficient mobilization and demobilization of field service projects.

• Perform inspections and maintenance of cleaning equipment to ensure readiness for deployment and safe operation.

• Maintain cleanliness, organization, and inventory accuracy within the Regional Repair Center (RRC) and storage areas.

• Provide general support to Regional Repair Center operations, including shop organization, equipment maintenance, continuous improvement activities, and other operational initiatives during periods when field travel is not required.

• Collect system measurements (e.g. rail thickness), operational data, and field observations.

• Learn to utilize test equipment, diagnostic tools, and data acquisition software.

• Support preparation of field service reports by documenting observations, work performed, and recommendations.

• Learn company products, systems, and service procedures through formal and on-the-job training.

• Participate in customer meetings, site walkdowns, and project discussions as required.

• Track project punch lists and verifying completion of assigned tasks.

• Work closely with Field Service, Engineering, Sales, and Project Management personnel to support customer service activities.

• Develop a foundational understanding of schematics, mechanical drawings, technical manuals, and product documentation.

• Coordinate with internal departments to ensure customer requests are addressed in a timely manner.

• Independently coordinate travel arrangements as experience and proficiency increase.

• Maintain a professional and customer-focused attitude while representing the company at customer sites.

• Uphold and support Quality and EHS policies.

• Uphold the Core Values.

• Perform other duties as assigned in support of Field Service, Regional Repair Center, and company operations.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Demonstrates curiosity and willingness to learn; Collects and researches data; Uses available resources to solve problems.

• Problem Solving - Identifies problems and seeks guidance appropriately; Gathers information skillfully; Participates in team problem-solving activities.

• Learning Agility - Demonstrates the ability to acquire new technical skills and apply training effectively in field situations.

• Technical Aptitude - Shows interest in mechanical, electrical, and automation systems; Pursues training and development opportunities.

• Customer Service - Responds promptly to customer needs; Maintains a positive and professional attitude.

• Interpersonal Skills - Works effectively with customers, coworkers, vendors, and contractors; Remains open to feedback and coaching.

• Oral Communication - Speaks clearly and respectfully; Listens actively and asks questions when clarification is needed.

• Written Communication - Documents work accurately; Writes clearly and informatively; Reads and interprets written information.

• Teamwork - Contributes to a positive team environment; Supports team goals and objectives.

• Adaptability - Adjusts to changing work assignments, environments, and schedules.

• Quality Focus - Demonstrates accuracy, attention to detail, and commitment to quality workmanship.

• Ethics - Treats people with respect; Works with integrity and professionalism; Upholds organizational values.

• Organizational Support - Follows policies and procedures; Completes assigned administrative tasks accurately and on time.

• Judgment - Demonstrates good judgment and seeks assistance when necessary.

• Motivation - Displays initiative and enthusiasm for learning; Accepts challenging assignments.

• Planning/Organizing - Prioritizes work activities; Follows established procedures and schedules.

• Professionalism - Represents the company positively; Accepts responsibility for actions and performance.

• Safety and Security - Consistently follows safety procedures and work practices; Reports unsafe conditions immediately.

• Attendance/Punctuality - Is consistently at work and on time; Maintains schedule commitments.

• Dependability - Follows instructions; Completes assigned tasks reliably and responsibly.

• Initiative - Seeks opportunities to learn; Asks for and offers assistance when appropriate.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Additionally, the candidate must currently hold or be able to obtain a valid passport (with proper documentation to travel into and outside of the United States.

EDUCATION and/or EXPERIENCE

High school diploma or GED required. Associate degree from a technical school, trade school certification, military technical training, or coursework in electrical, mechanical, mechatronics, automation, industrial maintenance, or related fields is preferred but not required.

Candidates should demonstrate a strong mechanical aptitude, willingness to learn, ability to travel extensively, and interest in industrial equipment, electrical and mechanical systems, and troubleshooting. Comprehensive training will be provided.

LANGUAGE SKILLS

Fluent spoken English and the ability to write reports, business correspondence, and procedures in English are essential. Ability to effectively present information and respond to questions from managers and customers. Bi-lingual and/or multi-lingual candidates are desired.

MATHEMATICAL SKILLS

Ability to apply basic mathematical concepts including fractions, percentages, ratios, measurements, and unit conversions to practical situations. Ability to regularly convert between metric and standard units of measure.

REASONING ABILITY

Ability to identify and solve routine problems by following established procedures and training. Ability to interpret technical instructions, diagrams, manuals, and work instructions. Ability to learn and apply new concepts in a fast-paced field environment.

COMPUTER SKILLS

Must be knowledgeable in Microsoft Office products.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, both indoors and outdoors; high, precarious places; and dust, fumes, or other airborne particles. The work environment may at times involve exposure to elevated noise levels typical of industrial and manufacturing facilities.

This position provides extensive hands-on training and professional development opportunities for individuals interested in building a career in field service. As knowledge, skills, and experience grow, employees may have the opportunity to pursue advancement into Field Service Technician roles.

Equal Opportunity Employer, including disabled and veterans.

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