Aviation Network Technician

At Viasat, the work you do helps people stay connected in ways that matter, from everyday moments to critical missions across air, land, sea, and space.

We're a place for people who are curious, bold, and motivated by meaningful work. Here, you'll have the opportunity to make an impact, explore new possibilities, and grow your career in ways that align with your interests and goals. When you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into action.

In this fast-paced Government Care Center (GCC) Operations team, you will be immersed in innovative technology, working closely with VIP and other government customers to investigate sophisticated hardware, software, networking, and configuration issues. Your role demands technical expertise and quick thinking as you provide direct support, ensuring proactive maintenance and seamless deployment of new systems and features worldwide. With your sharp attention to detail and outstanding problem-solving skills, you excel at resolving puzzling issues and delivering high-quality solutions with timely response times. As a proactive and skilled technician, you handle various customer-related systems such as the VSAT hub, VSAT remote, and RF chain. Your commitment to customer service shines as you diligently investigate outages, promptly advise customers of communication disruptions and coordinate service dispatches to resolve their issues. Recognizing the importance of follow-up, you conduct thorough repairs, verify solutions with customers, meticulously document the entire process while escalating sophisticated problems and documenting all network outages, calls, and solutions in the trouble ticket database.

As an Aviation Network Technician, you'll:

• Monitor VIP government clients and network operations, addressing terminal, hub, and network concerns.
• Actively monitor and resolve issues, maintaining direct communication with customers on aircraft.
• Take charge of cases from start to finish, showcasing your deep understanding of all platforms within the GCC.
• Configure terminals following Salesforce ATRF guidelines.
• Review and refine processes/procedures for technical precision.
• Collaborate with teams like Hub Engineers, Network Engineers, Terminal Engineers, and Wideband Field Application Engineers to document workflows.
• Engage in specialized training to enhance GCC Technician skills.
• Support customers by troubleshooting Viasat-managed terminals and products.
• Solve network issues, collaborating closely with various networks, customers, and vendors as necessary.

• 4+ years of experience in IP networking, satellite communications, or cloud services, with a knack for resolving hardware and software issues.
• 3 years in a Technical Support or NOC role.
• Solid foundation in Linux/Unix and RF Satellite or Wireless Communication systems.
• Flexibility to work shifts in a 24x7 setting, including nights, weekends, and holidays.
• Proven communication prowess to articulate complex technical concepts to diverse audiences.
• Proficiency with Network Monitoring Systems.
• An Associate's Degree in Computer Science, Electrical Engineering, Information Technology, or equivalent professional experience.
• Must be a U.S. citizen, as this is a government position.
• Current or attainable DoD 8570 certification IAT Level II (CCNA-Security, CySA , GICSP, GSEC, Security CE, or SSCP) within 6 months of hire.
• Active DoD Secret clearance or the ability to secure one promptly (interim clearance required before starting).
• Willingness to travel up to 25%.

• A solid foundation of 3+ years in RF or satellite communications.
• Proficiency in Wi-Max technology systems.
• Hands-on experience with CRM and defect tracking systems, like Salesforce or JIRA.
• A strong preference for candidates with UNIX/LINUX configuration skills and the ability to capture and analyze network traces.
• A team-oriented attitude, with a readiness to collaborate in a distributed team environment.
• Current certifications such as CCNA, Sec+, Net+, or A+.
• Demonstrable ability to execute precise command strings and manage addressing and device names within NMS interfaces.
• A typing speed of at least 40 words

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.