New 
Desktop Administrator
 Tata Consultancy Services | |
$65,000 - $75,000
| |
sick time, 401(k)
| |
 United States, Nevada, Sparks | |
 Nov 13, 2026 | |
|
Job Description
Must-Have Technical/Functional Skills 4-5 years of experience in desktop support managing laptops/desktops on Windows 7/10/11 operating systems. Experience in installation/upgradation of Windows 11 on laptops and desktops. Experience resolving user issues related to operating systems and laptop/desktop hardware. Experience providing L2 support for desktops, laptops, printers, mobile devices, and peripherals. Experience diagnosing and troubleshooting user issues, including account setup, network configuration, and software/application issues. Experience performing OS installations, upgrades, patching, and driver updates. Experience working with EUC tools such as SCCM for endpoint patching and Intune for mobile device management. Experience in installation and configuration of hardware and software/applications. Experience using ITSM/ticket management systems such as ServiceNow, BMC Remedy, or Jira. Experience with remote support tools such as Bomgar, LogMeIn, and Microsoft Teams to troubleshoot and resolve user issues. Coordinate with vendors for hardware repairs and warranty services/issues. Familiarity with endpoint security tools, including antivirus, device encryption, and Trend Micro. Work closely with other functional teams for escalated issues. Ensure SLA compliance for tickets, escalations, and service requests. Excellent communication and interpersonal skills. Ability to work well both independently and as part of a team. Customer-focused attitude with a desire to deliver high-quality support. Audio Video Experience Provide operational support for conference room and collaboration technologies. Troubleshoot and maintain Microsoft Teams Rooms and other video conferencing solutions. Support audio/video devices, including cameras, microphones, speakers, DSPs, projectors, and displays. Perform preventive maintenance and health checks for A/V equipment. Assist executive leadership and business users during virtual meetings and events. Coordinate with vendors for A/V hardware installation, upgrades, and repairs. Monitor conference room functionality and ensure meeting readiness. Technical Skills Strong experience in: Windows 10 / Windows 11 administration Microsoft Office / Microsoft 365 Active Directory / Azure AD Endpoint management tools: SCCM / Intune Basic networking: TCP/IP, DNS, DHCP ITSM tools: ServiceNow, Remedy, Jira, etc. Language Skills Japanese Language Proficiency preferred. Generic Managerial Skills Should be able to lead and drive the project on his own. Salary Range: $65,000 - $75,000 a year #LI-CM2 TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Sparks, NV
Function
TECHNOLOGY
Role
Engineer
ID
439133
Skills
Desktop management
Salary Range
$65,000 - $75,000 | |