Family Advocate

Job Title: Family Advocate

Division: Community Operations

Reports To: Domestic Violence Program Manager

FLSA Classification: Non-Exempt

Job Category: Family Development Worker

Pay Range: $18.10-$29.83

Starting Wage is: $18.10

Hours of Work: Subject to Call; full-time, 35 hours/week Mondays-Fridays, plus some work after hours, evenings and weekends.

Job Description approved by Human Resources Director: 10/27/26

Job Overview:

The DV Family Advocate applies trauma-informed practices to the provision of family development services to victims of domestic violence through education, encouragement, and empowerment of survivors, and provides comprehensive services, including responding to after-hours hotline and emergency crisis interventions. Serves as an active member of the ACCORD team by supporting ACCORD Corporation operations.

Essential Job Responsibilities and Duties:

Provides comprehensive family development services for victims of domestic violence by providing court advocacy, enhancing victim safety by assessing needs, determining eligibility, coordinating supportive services, making and following up on referrals, preparing family offense petitions, assisting with safety planning, responding to the 24-hour hotline and emergency crisis intervention.

Provides comprehensive family development services for safe dwelling occupants, including client advocacy, referrals and planning, and continually assessing participants and program needs.

Completes program reporting requirements by entering all required client and program data and supportive documentation, and by completing and submitting accurate, timely reports.

Supports and maintains cooperative relationships with partner agencies and works to advance mutual goals.

Maintains and implements professional and technical knowledge by attending training, establishing professional networks, and documenting training attendance.

Promotes a positive agency image and credibility by adhering to our code of conduct.

Assures effective risk management practices by identifying and reporting potential safety, ethical, and legal concerns.

Contributes to team effort by accomplishing program goals and completing other duties as assigned.

Required Skills & Abilities/Decision Making:

Embraces and aligns with the agency mission and vision, and division/program goals

Follows and accurately interprets policies, procedures, and other written materials

Demonstrates skills in the use of computer word processing and data entry

Functions under a variety of working conditions and effectively manages multiple tasks and priorities and demonstrates the ability to differentiate between tasks of varying priority levels, responding appropriately

Accepts supervisor recommendations and treats colleagues, staff and program participants with respect, and performs job results in a non-judgmental manner.

Maintains a clean and safe working environment

Assesses problems accurately in terms of scope and consequences, choosing the most appropriate course of action.

Complies with procedures, rules, and regulations to maintain the security of the facility.

Safeguards confidentiality in compliance with program and agency policies.

Works independently with initiative, self-motivation, and effective problem-solving.

Time Expectations:

Will work all assigned hours and report to work on time.

Will meet all time frames and due dates without reminders.

Will make appropriate use of leave time to balance personal, agency and workload needs.

Qualifications:

EDUCATION: Associate's degree in human services, sociology, criminal justice, or related field or-High School Diploma

License Requirements: Current, valid drivers license and clean driving record.

EXPERIENCE: Two years of experience working with families in crisis or victim services or related field or equivalent combination of education and experience.

Environment & Physical Demands: This position may require the following physical demands and exposures:

The employee may be required to engage in talking, balancing, driving, carrying objects, climbing, crawling, kneeling, stooping, grasping, using manual dexterity, seeing peripherally, sitting, listening, seeing near and far, and general lifting.

Computer work is an essential function of this position, and vision strain is a potential exposure, as well as potential exposure to airborne particles, chemicals, temperature, odors, weather, and aggressive mental and physical behavior.

Applications must be filled out at https://www.accordcorp.org/employment.                     

Salary/Compensation: $18.10 - $29.83 per hour

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