Welcome Center Receptionist, Bilingual

Job Overview

This is general clerical work in performing receptionist and routine clerical duties. An employee in this class receives visitors and callers and responds to inquiries in a friendly and helpful manner. The employee answers telephone calls and provides other clerical assistance as required. All important aspects of the work are subject to detailed and specific procedures which the employee follows closely.

Current Preferred Hours: 8:00 am - 2:30 pm, 3-5 days per week; Sterling Welcome Center location: 101 Enterprise St, Sterling, VA 20164

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Manages all operations and communications, including office access and lockup, greeting visitors, answering and directing calls appropriately, and coordinating visitor management
• Types a variety of correspondence, bulletins, technical and non-technical material, and composes letters of a routine nature
• Prepares information for inclusion in special reports and summaries, frequently checking against a variety of records in order to ensure complete and accurate information; may enter data on a computer
• Assists in completing forms and applications; opens and routes incoming mail; assembles appropriate material for use in answering mail
• Operates PC word processing programs in producing letters, memos, and reports; may operate other software programs
• Maintains office files and records for information regarding administrative procedures and policies, regulations, personnel, organization, and reports relative to the unit's activities

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education

High School Diploma or GED

Experience

Licenses and Certifications

Knowledge, Skills and Abilities

• Spanish speaking preferred
• Working knowledge of general English vocabulary, spelling, and arithmetic; working knowledge of modern office equipment, practices and procedures
• Ability to compose routine memoranda and letters from general instruction; maintain clerical records and prepare routine reports from such records
• Ability to operate a computer, printer, scanner, fax machine, phone system, shredder and other general office equipment
• Good organizational, human relations, and communication skills

Physical Requirements

The following provides a brief description of physical requirements for this position:

While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reports To:Welcome Center Supervisor

FLSA: Non-Exempt

Months, Days, Hours: varies

Salary Level:

Salary Scale: https://www.lcps.org/compensation

Salary Range:Band 5, $18.04/hour

Remote Work Eligible: No

Union Designation: Non-Union