Floor Supervisor

About the Job:
The Floor Supervisor position provides day to day operational leadership to support our retail efforts to serve customers, resolve and troubleshoot issues. Assigned areas include Course Materials, General Books, Supplies, Technology, Clothing, and Customer Service. The Supervisor role encompasses work as a cross functional team member ensuring excellent customer service and compliance in all activities. Other duties include overseeing the student employee workforce, supervising staff members as assigned and fostering open communication within and across departments by planning and facilitating purposeful meetings that encourage collaboration and produce clear, actionable outcomes.

This position may require work at various Bookstore and off site locations through the year and supervises full time team members.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Primary Responsibilities:
50% - Daily Operations
* Oversee day to day retail operations
* Ensure fixtures are properly stocked, products are neatly arranged, and displays are clean and clutter-free
* Maintain store daily presentation
* Assist with inventory management including receiving, transferring, shipping, and shelving products or orders within area of responsibility
* Assist with store promotions and off-site events
* Assist with balancing, cash room duties, open/closing duties
* Work as Manager on Duty (MOD) as assigned
* Transact ecommerce orders

25% Workforce Management

* Direct a team of staff and students in executing sales floor strategies, focusing on product knowledge and the implementation of new retail programs.
* Lead student workers and full-time staff in academic calendar integration, product/program consultant and brand stewardship.
* Promote employee engagement
* Mentor, coach and supervise fulltime staff and student workers
* Coordinate student and staff trainings

20% - Customer Service
* Respond, troubleshoot and resolve customer inquiries
* Foster and build positive relationships internally and externally furthering the University's commitment to diversity, equity and inclusivity
* Serve as a backup to departmental staff in Bookstore departments as needed.

5% - Special Projects
* Miscellaneous duties as assigned and assist in all areas as needed
Essential Functions of the Position
* Inclusive Team Coaching: Mentors and engages both full-time staff and student employees to build a collaborative, high-performing workforce aligned around shared store goals.
* Purposeful Communication & Facilitation: Facilitates productive meetings and maintains transparent dialogue to keep cross-functional departments informed, focused, and working in unison.
* Cross-Functional Leadership: Coordinates daily operations across various departments and off-site locations to ensure smooth handoffs and consistent store execution.
* Conflict Resolution & Relationship Building: Resolves customer and team issues with empathy and de-escalation skills while actively championing diversity, equity, and inclusivity on the sales floor.
* Daily Operational Oversight: Manages day-to-day retail execution by maintaining store standards, managing inventory, and directing sales floor activities to keep team members focused on daily priorities.
* Miscellaneous duties as assigned

Required Qualifications:
* BA/BS plus at least 2 years of experience or a combination of related education and work experience to equal six years
* Experience training others and a demonstrated ability to lead.
* 1 year customer service in a retail environment
* Proficiency with Microsoft Office products and Google Software platforms

Preferred Qualifications:
* Experience with course materials adoption systems, including Verba Software Suite
* Experience with e-commerce content management systems, including Drupal
* Knowledge of higher-ed course materials business and affordability programs
* Experience with retail store operations

About the Department:
The University of Minnesota Bookstores is committed to supporting student success at University of Minnesota Bookstores. Because the University of Minnesota Bookstores is an independent college bookstore owned and operated by the University of Minnesota, our profits are reinvested back into the campus we serve, providing financial support for facilities and programs that benefit the University of Minnesota students.

Pay Range: $24.00 to $29.50 a hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), Best Employer by State (2022-2026), and one of America's Dream Employers (2027). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.