New 
Carrier Relations Manager - Sioux Falls, SD
 Midco | |
remote work
| |
 United States, South Dakota, Sioux Falls | |
 Nov 13, 2026 | |
|
Job Summary:
As a Carrier Relations Manager, you will lead the development and execution of carrier relationship strategies that support Midco's growth objectives, customer commitments, and internal network operations. In partnership with cross-functional teams and carrier partners, you will oversee carrier procurement, contract negotiations, cost optimization, performance management, and service delivery to ensure off-net and internet solutions are delivered efficiently, meet technical requirements, and align with Midco's operational and financial objectives. Responsibilities: * Maintain relationships with partner carriers providing services to support Midco customer contracts and the internal Midco network. * Negotiate pricing and contract terms with partner carriers for offnet circuits, internet, longhaul, and dark fiber to support sales proposals and internal network needs. * Continually monitor the base of contracted services to identify opportunities for optimization and cost reduction. * Maintain contracting activities with partner carriers, including new contracts, timely renewals, and maintaining centralized, accessible contract records. * Maintain vendor escalation and contact records to support provisioning, maintenance, billing, and issue resolution. * Develop preferred carrier partnerships aligned with company strategy, while maintaining existing relationships through regular communication and industry engagement. * Evaluate partner carrier performance using defined criteria related to service quality, performance, and pricing. * Maintain the accuracy of Midco's offnet circuit ID database. * Ensure ENNIs are established for all offnet circuits and that documentation is accurate and maintained within the ENNI database. * Order and appropriately document cross connects from carrier hotels to support customer contracts and the internal Midco network. * Manage service disconnection requests with partner carriers. * Communicate disconnect activity to appropriate internal and external stakeholders, update databases, and coordinate logistics with crossfunctional teams. * Collaborate with internal network teams to plan and support existing and future capacity needs. * Review, and resolve billing issues related to carrier invoices, ensuring alignment with contract terms. * Assist in research and resolution efforts for carrierrelated issues. * Work with Partner Carriers to request service level credits as need based on missed service level commitments. * Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. * Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures. * Maintain reliable and predictable attendance as required by the position. * Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: * Bachelor's degree in Business, Telecommunications, Information Systems, Engineering, or a related discipline, or an equivalent work experience. * 5 years of demonstrated experience in telecommunications, carrier relations, vendor management, network procurement, or a related field. * Experience leading carrier, vendor, or strategic supplier relationships. * Experience negotiating pricing, contracts, service agreements, and vendor service level expectations. * Advanced knowledge of telecommunications network services and components, including off-net circuits, internet services, transport solutions, fiber networks, EVCs, DIAs, cross connects, ENNIs, and related technologies. * Experience managing the full lifecycle of carrier services, including procurement, provisioning, maintenance, billing, renewals, and disconnects. * Experience developing and implementing processes, procedures, or programs that improve operational efficiency, service delivery, or cost management. * Strong communication (written, verbal, and listening), organizational, business, and computer skills. Preferred Qualifications: * Experience working for or directly supporting regional or national telecommunications carriers. * Experience managing carrier performance programs, vendor scorecards, or service-level agreement initiatives. Work Environment: * The noise level in the work environment is moderate. * Work is primarily performed in a professional office environment and/or remote work setting, depending on business needs. * Travel may be required for vendor meetings, industry conferences, and business events. * May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands. Physical Demands: * May occasionally be required to reach with hands and arms, stoop, kneel, or crouch. * May be required to remain in a seated position for extended periods. * May occasionally lift or move items such as materials, equipment, or supplies. * Heavy keyboard/mouse usage required with repetitive movements. Mental Demands: * Maintain attention to detail while reviewing information, making decisions, and completing work assignments. * Communicate effectively and professionally with internal and external stakeholders. * Manage multiple priorities and deadlines in a fast-paced and changing environment. * Exercise sound judgment and problem-solving skills when evaluating situations and determining appropriate actions. * Adapt to changing business needs, priorities, and operational requirements. * Work independently while collaborating effectively with cross-functional teams to achieve business objectives. * Apply discretion and maintain confidentiality when handling sensitive information. * Remain focused and professional when responding to challenges, escalations, and competing demands. * Consistently apply policies, procedures, and guidelines while exercising discretion and judgment in negotiations, escalations, and problem resolution. | |