Visitor Management Representative (PBX/Switchboard Department)

Summary

Job Description:

Visitor Management Representative(PBX/Switchboard)

First & Second Shifts Available

Be the First Friendly Face That Makes a Difference at Baptist Health!

Are you passionate about helping others and creating a welcoming, safe environment?

Baptist Health is looking for a Visitor Management Representative to join our team! In this important role, you'll be the first point of contact for patients, families, and visitors, providing exceptional customer service while helping maintain a safe and secure hospital environment. If you're friendly, dependable, detail-oriented, and enjoy making a positive impact every day, we encourage you to apply and become part of a team that truly makes a difference!

Job Description:

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.

• Provide excellent customer service while maintaining security awareness

• Answer questions and provide directions throughout the hospital

• Assist visitors with wayfinding and general hospital information.

• Resolve routine visitor concerns and refer complex issues to Security or department leadership.

• Maintain a calm, respectful and service-oriented environment for all visitors.

• Enforce hospital visitation policies in regard to patient units as well as the facility.

• Verify visitor authorization for restricted nursing units.

• Deny entry when visitors fail to meet established security or visitation requirements.

• Identify and report suspicious activity to Security immediately

• Assist with after-hours visitor access procedures

• Coordinate with Security regarding visitor issues requiring intervention.

• Communicate effectively with nursing units regarding visitation requests

• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Job Requirements:

• High School Diploma or Equivalent

• One-Year related experience

Benefits:

• Health, Vision, Dental and Pet Insurance

• Tuition Reimbursement up to $6,000 annually

• Company paid Maternity and Paternity Leave

• Bereavement Leave (includes pets)

• PTO Sell Back Program

• Compassionate Leave Sharing Program (PTO Donation)

• Employee Support Fund, for employees in need of emergency financial support

• Retirement with Company Match

• Identity Theft Protection

• 5 days of Paid Time Off available upon hire1568