Sr Manager- Credit

GENERAL FUNCTION

The North America Credit Manager leads credit risk management, collections, and customer credit administration across the North America Wholesale business. The role partners with Finance, Commercial, Customer Service, and Shared Services to protect company assets, manage credit exposure, optimize cash flow, and support sustainable growth. Responsible for credit evaluations, portfolio oversight, collections strategy, cash forecasting, reporting, and team leadership, the Manager ensures compliance with corporate policies, approval authorities, and internal controls. The role provides actionable financial insights to improve working capital and business performance.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage the North America credit portfolio in alignment with corporate policies, risk tolerance, and business objectives.
• Evaluate customer creditworthiness and approve or recommend credit limits, payment terms, and risk mitigation strategies within established authority.
• Monitor financial performance, payment trends, and exposure to identify and mitigate risk.
• Ensure credit limits are supported by appropriate analysis, documentation, and approvals.
• Lead complex credit reviews, escalations, and customer negotiations; develop strategies to reduce bad debt and protect company assets.
• Lead collection strategies to reduce past-due balances, improve aging and DSO, maximize cash recovery, and achieve working capital objectives.
• Monitor write-offs and ensure actions follow company policy and approval requirements.
• Partner with Finance and business leaders to strengthen payment discipline and improve cash flow.
• Develop dashboards and reports covering DSO, aging, collections, cash forecasting, bad debt, and credit exposure.
• Support forecasting and business reviews with accurate metrics and financial analysis.
• Collaborate with Finance, Sales, Customer Service, Commercial Operations, and Shared Services to balance growth with sound credit risk management.
• Advise stakeholders on credit policies, customer risk, payment performance, and mitigation strategies.
• Communicate material risks and portfolio trends with recommendations to leadership.
• Lead, coach, and develop a high-performing Credit and Collections team.
• Establish performance objectives, monitor KPIs, and drive accountability and continuous improvement.
• Ensure compliance with corporate policies, audit requirements, documentation standards, and approval authorities.
• Identify control gaps and support internal and external audits.

BASIC QUALIFICATIONS

• Bachelor's degree in Business Administration, Finance, or a related field.
• 6+ years of progressive experience in Credit, Collections, Customer Service, Commercial Operations, Accounts Receivable, or Finance.
• 3+ years of team leadership or supervisory experience preferred.
• Strong commercial credit analysis, financial assessment, collections, and risk management skills.
• Experience managing large customer portfolios and significant credit exposure.
• Advanced SAP skills and proficiency in Excel, Power BI, and PowerPoint.
• Strong analytical, decision-making, communication, and problem-solving skills.
• Demonstrated ability to improve processes, lead cross-functional initiatives, influence stakeholders, and balance commercial priorities with financial risk and working capital objectives.