Multi eXPress Manager 1

Sodexo is seeking a Multi eXPress Manager 1 for Mountainside Medical Center, located in Montclair, New Jersey. Mountainside is part of the Hackensack Meridian Health and Ardent Health System joint venture. Mountainside is 325 bed Acute Care Facility. The successful candidate will have outstanding patient and client customer service skills, and excellent knowledge of Patient Transport and electronic transport. Will manage a staff of 19 client union employees.

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:

be responsible for driving client and patient satisfaction scores.
• provide a clean and safe environment for patients, staff, and visitors:
  
• support a diverse and inclusive workforce.
  
  

Is this opportunity right for you? We are looking for candidates who:

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system.
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred.
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.
  
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven.
• have in-depth knowledge of Patient Transport and procedures.
• are proficient with computers and other technology.

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

Provides oversight and management for two or more of the following services: Transport, Concierge and/or SRC. Ensures systems and standards equity for all automated systems. Assumes Operations Manager/ General Manager responsibility and authority in his/her absence. Hires and trains unit personnel.

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Functional Experience - 1 year work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.