Marcus Group (NMG) has been the premier destination for luxury fashion
and goods, superior service, and an elevated retail experience for more
than a century. Today, 9,000 associates contribute to the success of
NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.
There are 38 full-line Neiman Marcus stores in cosmopolitan markets
across the United States and a sophisticated digital platform that
attracts shoppers worldwide. Bergdorf Goodman operates two stores in
landmark locations on Fifth Avenue in New York City and
BergdorfGoodman.com, catering to loyal luxury customers globally. NMG
also owns five Last Call stores and Horchow.com, an e-commerce site that
offers premium furniture and home decor.
an organization, NMG is on a transformational journey to become the
preeminent luxury customer platform. NMG continues to deliver the best
integrated customer experience and has evolved the business to succeed
in the ever-changing retail landscape. NMG is a relationship business.
What differentiates the organization from other luxury retailers are its
unique assets: a strong store footprint, the most knowledgeable
associates, an engaging online experience, solid brand partnerships,
innovative digital and in-store experiences, the most loyal luxury
customer base, and a strong balance sheet.
customers will always be at the center of everything NMG does. The
company continues to reinvest in new technologies that enhance the
customer experience. NMG meets customers where they are. NMG's goal is
to offer customers a seamless experience across its stores, online, and
remote digital selling.
priority is to develop a highly engaged and high-performing team where
everyone belongs. The business attracts and retains best-in-class talent
through unique offerings provided to associates in addition to standard
employer benefits. These include an innovative way of working,
associate discounts on merchandise, tuition reimbursement, associate
hardship fund, and paid time off to volunteer, to name a few.
part of NMG's Environmental, Social, Governance (ESG) work, the
organization is focused on driving its core value of being "All Heart."
NMG is also assessing its current environmental and social impact while
developing a three-year plan to lead the luxury industry in its
commitment and transparency to environmental and social sustainability.
NMG strives to become an employer of choice, driven by a culture of
Belonging. A dedicated team focuses on this journey, directly impacting
how NMG conducts business throughout the workforce, workplace, and
has incredibly passionate and committed corporate and store associates.
NMG offers associates an environment where everyone feels welcomed,
nurtured, and empowered. Our associates are the heart of NMG. As an
organization, NMG leads with love - love for customers, love for
associates, and love for brand partners.
Assist customers in a timely,
efficient and courteous manner delivering superior customer service. Utilize
suggestive selling techniques
Assist with merchandise selection
and merchandise returns
Handle each register transaction
professionally and in a friendly manner
Fulfill phone and online orders to support the
omni-channel customer experience
Knowledge of the sales floor and
product. Able to articulate advantages,
benefits and/or fits of various vendors
Utilize available tools to foster
individual and store sales: clientele books, clientele call campaigns, and
Sales Associate Email
Move and flow merchandise
autonomously. Maintain the floor
according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and
Professionally handle phone calls
and any customer service issues
Follow policies and procedures for
markdowns, re-ticketing, sensoring, and inventory control
Timely set up and signage of
Aware of inventory issues
Identify and reduce shrink in
Assist store team with preparation
and execution of annual inventory
Perform other duties as required