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Senior Manager - WMS

HelloFresh
United States, Arizona, Phoenix
June 21, 2022

At Hello Fresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The Hello Fresh Group now includes our core brand, Hello Fresh, as well as: Green Chef, Every Plate, Chef's Plate, Factor, and Youfoodz.

Senior Manager, Warehouse Management Systems

Newark, NJ| Newnan, GA| Irving, TX| Phoenix, AZ| Bolingbrook, IL| Nashville, TN

Come see what's cookin' at Hello Fresh!

At Hello Fresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The Hello Fresh Group now includes our core brand, Hello Fresh, as well as: Green Chef, Every Plate, Chef's Plate, Factor, and Youfoodz.

The Hello Fresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

Reporting to the Sr. Director of Fulfillment Technology, this hands-on position will oversee/manage our US network WMS support analyst organization. This group serves the traditional fulfillment center WMS production support function for our strategic WMS application (Koerber/High Jump ONE- platform,) but also partners with design and development resources to drive the Product QC testing function, and has an active voice in WMS product development strategy. As needed, this organization is also critical in helping launch new sites and product enhancement rollouts.

The position can have a hybrid working arrangement when responsibilities/ conditions support, but must be based in one of the following fulfillment center locations: Newark NJ, Newnan GA, Irving TX, Phoenix AZ, Bolingbrook, IL, or Nashville, TN. Travel to other facilities within the network is expected to be 20%.

You will...

  • Manage, develop and mentor a team of (2-3) senior WMS analysts and (11) analysts seated in US fulfillment centers located within multiple time zones
  • Troubleshoot technical issues that go beyond 1st level of support in 24 x 7 production environment
  • Lead and drive any issue escalation efforts with respective team members and department & operations leadership
  • Work with 3rd party software/ service providers for escalated support needs as applicable
  • Partner with WMS design lead and architect/ engineers to leverage the WMS analyst network to support Unit and QC testing efforts, rollout implementation, and production validation
  • Coordinate/ partner with other WMS colleagues in trouble shooting or managing changes to WMS integrations to other platforms
  • Represent WMS team area as needed with any cross functional initiatives, working with colleagues in operations, automation, procurement, or upstream enterprise technology
  • Understand all available WMS team reporting tools and create reports that enable improved operation visibility and performance
  • Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations

  • Coordinate with a regional infrastructure managers to help support local network services as needed

You are...

  • Able to multitask and prioritize work in a fast-paced environment while maintaining close attention to detail
  • Experienced in leading technical employees/analysts in a support/ services function
  • Someone with both strong supply chain operational process, and technical aptitude
  • Comfortable driving/ building and managing with data analytics
  • A strong communicator (both written and orally) who has the ability to work collaboratively and inspire/ motivate others in a team-based environment
  • Oriented and inspired to mentor and further develop your team and support their career growth goals
  • A roll up your sleeves type who is comfortable working with individuals at all levels of an organization

At a minimum you have...

  • 5+ years of experience supporting a WMS in an RF based distribution, manufacturing, or e-com fulfillment environment, direct experience with Koerber/High Jump ONE WMS is a plus
  • 3+ years directly managing analysts in a support or services function
  • Strong proficiency in SQL, as well as working in spreadsheet tools (Google sheets, Excel)
  • Experience with planning, managing and documenting software testing initiatives
  • Experience gathering data and creating custom reports
  • Undergraduate degree or equivalent experience: Supply Chain Management, Computer Science, Management Information Systems, or Engineering Degree preferred
  • The willingness and flexibility to adjust to alternate work hours as occasionally required to support a 24/7 warehouse/production operation
  • The willingness and ability to travel to different Hello Fresh facilities in support of projects or platform rollouts or general team development

You'll get...

  • Competitive Salary & 401k company match that vests immediately upon participation
  • Generous parental leave of 16 weeks & PTO policy
  • $0 monthly premium and other flexible health plans
  • 75% discount on your subscription to Hello Fresh (as well as other product initiatives)
  • Company sponsored outings & Employee Resource Groups
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company

About Hello Fresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At Hello Fresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

To learn more about what it's like working inside Hello Fresh, follow us on Instagram and LinkedIn

About Hello Fresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At Hello Fresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

To learn more about what it's like working inside Hello Fresh, follow us on Instagram and LinkedIn

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