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Manager, Production Technology

HelloFresh
United States, Texas, Irving
June 23, 2022

At Hello Fresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The Hello Fresh Group now includes our core brand, Hello Fresh, as well as: Green Chef, Every Plate, Chef's Plate, Factor, and Youfoodz.

Manager, Production Technology

Irving TX

Come see what's cookin' at Hello Fresh!

At Hello Fresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services and we're growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. The Hello Fresh team is diverse, high-performing, international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

The Manager, Production Technology will be responsible for managing the workflow of Production Technology by assigning tasks, supporting analysts, monitoring results. The position will be reporting to the Senior Manager of Production Technology. This position contributes to the efficiency of the department by reviewing and improving processes and setting targets for the team.

You will ...

  • Accomplishes department objectives by supervising staff and organizing and monitoring work processes
  • Implements and enforces systems, policies, and procedures.
  • Drive System Stability
  • Identify and define potential system enhancements
  • Document/Review business requirements
  • Provide review and analytics for support events
  • Coordinate and execute training for System Analysts
  • Design, review and deploy work instruction/SOP documents
  • Maintain Prod Tech Knowledge base
  • Validation and debugging of Dev Ops releases
  • Engage in project kickoff through execution and lead project transition to support
  • Support and Troubleshoot WMS, WES, WCS, and other order processing systems within the fulfillment network
  • Understand all available reporting tools, create reports that enable improved operation visibility and performance
  • Schedule/oversee maintenance of system servers.
  • Develop deep knowledge of site level operations in order to drive and support continuous improvement efforts
  • Continuously review operations setup and drive improvement via enhancements and functionality deployments
  • Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.)
  • Coordinate testing, training and deployment for all planned system changes
  • Contributes to team effort by accomplishing related results as needed.
  • Manage direct reports, providing guidance and feedback on a regular basis

You are / have ...

  • BS degree, Computer Science, Management Information Systems, or Engineering Degree desired or relevant experience
  • 3+ years of experience in multi-site industrial distribution, manufacturing, or processing environments
  • Proficiency in MS office and Google Suite applications
  • SQL experience
  • Experience gathering data and creating custom reports
  • Flexibility and reliability to cover scheduled shifts that support 24/7 production operations
  • Excellent communication skills
  • Ability to multitask and prioritize tasks
  • Attention to detail
  • Ability to Travel 25%

You'll get...

  • Competitive Salary & 401k company match that vests immediately upon participation
  • Generous parental leave of 16 weeks & PTO policy
  • $0 monthly premium and other flexible health plans
  • 75% discount on your subscription to Hello Fresh (as well as other product initiatives)
  • Company sponsored outings & Employee Resource Groups
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company

It is the policy of Hello Fresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

About Hello Fresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At Hello Fresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

To learn more about what it's like working inside Hello Fresh, follow us on Instagram and Linked In

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