Admin Coordinator, Communications (Remote)

American Specialty Health Incorporated is seeking an Administrative Coordinator to join our Practitioner Contracting/Communications department. This position will create and manage written materials that are sent to provider offices. Duties include creating, maintaining, organizing, revising, and coordinating quality review and mailing of materials. The ideal candidate can work on multiple projects at once, has a keen attention to detail and always communicates in a positive and professional manner.

Hourly Salary Range

American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $16.40 to $20.23 Hourly Wage

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment.

Responsibilities

• Create, update, and maintain letters, documents, e-mail templates, webpages, marketing material content and other material to support practitioner network.
• Coordinates and manages approval of materials with appropriate parties prior to mailing.
• Manages and posts files to a Content Management System and SharePoint Intranet for external and internal viewing on various websites.
• Coordinates and manages distribution process of mailings.
• Provides quality assurance review on files and corrects as needed to assure accurate and complete information is released to practitioner network.
• Assures that materials are reviewed on a regular basis and updated as appropriate to keep them current and effective.
• Assures system updates are done accurately for applicable changes.
• Completes quality assurance on all applicable system updates for changes.
• Responds to requests from other departments.
• Recognizes unique and complex situations and creates solutions in conjunction with Manager.
• Completes or assist with special projects at the request of the Manager.
• Collaborates with team members and contributes positively to achievement of team goals and objectives.
• Enters data, prepare, and distribute correspondence, spreadsheets and reports as needed.
• Organizes and maintain all documents in eFiles as needed.
• Enhances computer and systems skills necessary to perform job functions.
• Maintains confidentiality of all practitioner information.
• Represents ASH in an ethical, professional, and positive manner.
• Maintains all information and material received from employer and outside counsel during employment on a strictly confidential basis.

Qualifications

• Associate's degree or equivalent experience preferred. If equivalent experience, high school diploma required.
• Minimum 3 years of experience providing administrative support with at least 1 year of managed care experience.
• Demonstrated writing proficiency with a strong attention to detail required.
• Proficiency with Microsoft Office Suite.
• Comfortable communicating on the phone, instant messenger, email, and intranet.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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