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Rep - Member Services Sr

Honda North America
United States, Ohio, Marysville
July 07, 2022

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

About this Position:

The Honda Federal Credit Union provides quality financial services to members of the Honda Family.

The purpose of the Sr. MSR position is to understand, perform, and troubleshoot a variety of Member Services such as process and record routine transactions, open and close accounts, process consumer R/E loan applications, file disputes, and assist members with any questions or concerns in relation to their account.

Responsibilities include:

  • Assisting members in a professional, courteous, efficient manner
  • Cross Selling HFCU products and services for the benefit of the member, while keeping in mind the business
  • Working within a team to accomplish the overall goals/products/services required


Who we are seeking:

  • Familiarity and ability to review credit reports
  • Consumer lending experience
  • Commitment to quality member service

Required Work Experience:

  • Minimum of 2-3 years of customer service experience and sales skills within a financial institution
  • Strong ability to work in a multi-task environment
  • Strong customer service communication skills with the ability to maintain confidentiality
  • Ability to learn multiple systems to perform daily work
  • Working knowledge of basic accounting principles
  • Proficient in Microsoft Office programs

Required Education:

  • High School Diploma/GED

Desired skills:

  • Customer Service Skills

Additional Position Factors:

  • Workstyle: Onsite

At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda!

What differentiates Honda and makes us an employer of choice?

Total Rewards:

  • Competitive base salary
  • Annual Bonus
  • Industry-leading Benefit Plans (Medical, Dental, Vision)
  • Paid time off, including vacation, paid holidays, sick time, and personal days
  • 401K Plan with company match + additional contribution

Career Growth:

  • Advancement opportunities
  • Career mobility
  • Education reimbursement for continued learning
  • Training and Development programs

Additional Offerings:

  • Wellbeing program
  • Community service and engagement programs
  • Product programs
  • Free drinks onsite