Security Operations Center Team Lead

The Security Operations Center Team Lead (SOC Team Lead) is expected to possess a high level of knowledge and experience in various security domains and technologies. This skillset will enable them to work as part of the Security Operations Center (SOC), providing security monitoring and protection services to our MDR customers. They will act as a senior technical lead within the SOC, providing mentorship, guidance, and quality assurance on alert analysis and incident response activities, with accountability for maintaining high standards of timeliness and quality during their shift.

Support and help coordinate daily SOC operations by assisting with work prioritization and ensuring alignment with established SLAs and quality standards.

* Serve as the primary technical escalation point for complex alerts and incident investigations.

* Provide mentorship, guidance, and quality review of analyst work to promote consistency and continuous improvement.

* Facilitate knowledge sharing, including leading discussions, incident reviews, and "lessons learned" sessions.

* Contribute to the professional growth of team members through coaching and technical guidance.

* Identify opportunities to improve operational efficiency and contribute to the design and implementation of enhanced processes and solutions.

* Support the completion of Post Incident Reports (PIRs) and contribute to clear, timely communication during critical incidents.

* Participate in the analysis and response to security alerts and incidents as needed.

* Develop and maintain SOC procedures, runbooks, and operational documentation.

* Support the implementation and evolution of detection standards, processes, and procedures.

* Promote a high standard of client experience through quality-focused technical delivery.

* Stay current on emerging threats, technologies, and industry best practices.

* Identify opportunities for automation and work with internal teams to integrate improvements into SOC workflows.

* Deliver training sessions and technical enablement activities for SOC analysts.

* Escalate personnel-related concerns or performance issues to SOC management as appropriate.

* Perform other duties as required or assigned.

• Ability to exhibit leadership skills in a cross-functional team
• Strong organizational, presentation, communication (written and verbal) skills
• Ability to multi-task and adapt to changes quickly and meet deadlines
• Self-motivated with the ability to work in a fast-paced environment
• Ability to provide team with on-going coaching, mentorship and performance feedback
• Ability to liaise with clients, vendors and partners at all levels of the organization
• Occasional evenings, weekend and on-call work as required.
• Ability to work with a variety of challenging clients.

Analytical & Critical Thinking:

* Demonstrates strong analytical skills to evaluate security alerts, identify patterns, and guide the team through complex investigations.

* Applies structured problemsolving approaches during incidents, ensuring decisions are datadriven and aligned with SOC best practices.

Technical Expertise:

* Possesses deep knowledge of SIEM, EDR, SOAR, threat detection methodologies, and incident response frameworks.

* Acts as the technical escalation point, providing guidance on advanced detection logic, threat hunting, and containment strategies.

Shift Leadership & Quality Oversight:

* Provides direction and coordination of SOC activities during assigned shifts to ensure efficient and effective operations.

* Performs quality control on alert analysis and incident response to ensure adherence to established standards and SLAs.

* Holds accountability for the quality and timeliness of work produced during the shift.

* Identifies gaps in execution and provides real-time guidance and corrective feedback.

Operational Excellence:

* Promotes adherence to SOC processes, SLAs, and quality standards.

* Identifies and drives improvements in workflows, tooling, and detection capabilities to enhance efficiency and effectiveness.

Mentorship & Collaboration:

* Provides ongoing mentorship, coaching, and constructive feedback to analysts to improve technical capability and consistency.

* Supports knowledge sharing and contributes to a collaborative, high-performance SOC environment.

* Escalates personnel-related concerns, performance issues, or administrative matters to SOC management as appropriate.

* Bachelor's Degree preferred or equivalent experience

* 3+ years' experience providing technical leadership, mentorship, or acting as a senior/lead analyst

* 5 plus years' experience in the Cyber Security field, with senior level experience analyzing and responding to alerts from a SIEM & EDR platform.

* Expert knowledge in SIEM, MEDR, and Cybersecurity related technologies.

* Experience acting as the technical escalation point for the team.

* Experience leading incident response efforts.

* Experience or knowledge in programming language would be a plus.

* Current security-relevant certifications from an industry accepted certification body, such as CompTIA, ISC2, ISACA, or SANS.

* Ongoing commitment to learn and develop technical knowledge for existing and new technologies.

* In-depth knowledge in a diverse range of cybersecurity concepts and controls that provides the ability to discuss, consult on, and drive solutions for customers

Global Competences

* Customer Centricity

* Communication

* Collaboration

* Leadership

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de remuneration transparentes et equitables. Notre structure salariale est concue pour soutenir la croissance des employes, permettant aux individus de progresser dans la fourchette salariale au fur et a mesure de leur progression. Le salaire de base reel propose variera en fonction des competences, de l'experience, des connaissances liees au poste, de la localisation geographique et des besoins specifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorises, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Neanmoins, les candidatures sont examinees par notre equipe de recrutement, qui prend toujours la decision finale d'embauche.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Declaration sur l'egalite des chances:

Konica Minolta est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et de l'action positive. Nous considerons tous les candidats qualifies pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'age, d'orientation sexuelle, de statut de personne transgenre, d'identite de genre, de handicap, d'alienation ou de citoyennete, d'etat civil ou de partenariat, d'informations genetiques, de statut de veteran ou de toute autre caracteristique protegee par les lois applicables

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.