Customer Service Representative (In- Office) - Lakeland, FL

Salary: $18.16 per hour / $36,592.40 annually

Salary with a 220/2044 Florida Insurance License or equivalent: $20.16 per hour, $40,622.40 annually

Salary with a Bachelor's Degree: $20.16 per hour, $40,622.40 annually

Salary with 220/2044 Florida Insurance License or equivalent AND Bachelor's Degree: $20.66 per hour, $41,629.90 annually

Please note that this is an IN-OFFICE position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their training and orientation period, which is a minimum of 7-9 months.

When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals in our Lakeland, FL office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk.

Benefits:

At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our * that includes:

• Premier Medical, Dental, and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Profit Sharing Plan
• Tuition Assistance including Direct Billing and Reimbursement payment plan options
• Paid Training, Licensures, and Certificates

Salary:

Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!

Qualifications & Skills:

• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
• An effective communicator who understands the importance of listening and being empathetic
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Minimum of high school diploma or equivalent; college degree or currently pursuing preferred

To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position are generally required to work at the GEICO building during their orientation period. GEICO follows federal and state guidance and legal requirements regarding measures designed to limit the spread of COVID-19, including masking and social distancing. Measures may vary by GEICO location.

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.