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Personal Banking Representative - Durham, NC

First National Bank
United States, North Carolina, Durham
October 24, 2022
Primary Office Location:5431 Page Rd. Ste 120. Durham, North Carolina. 27703. Join our team. Make a difference - for us and for your future.


Position Title: Personal Banking Representative 2
Business Unit: Retail
Reports To: Varies Based on Assignment

Position Overview:
This position is primarily responsible for processing deposit accounts and loan products, selling products and services, assisting in the sale of loan products and performing various operational duties. The incumbent provides the highest quality of service to every customer.

Primary Responsibilities:
Processes deposit accounts, obtains required papers from customers, keys data into the system and prepares paperwork to open or close accounts according to established policies and procedures.
Processes loan products, obtains all documentation needed for approval such as credit report, title search, collateral evaluation, etc. and forwards the documentation to Credit Support for processing and distribution of loan proceeds according to established policies and procedures.
Sells products and services, determines customer financial needs, suggests appropriate products and services and assists in set-up according to established policies and procedures.
Makes weekly outside sales calls as required by the Branch Manager and assists with sales chart updates and goals.
Assists in the sale of loan products, interviews customers to determine an appropriate loan product to meet the customer's financial need and prepares loan applications according to established policies and procedures.
Assists the Branch Manager with weekly branch sales meeting and coaching sessions and applicable sales activities.
Assists in the development and management of Teller referral skills.
Completes weekly call reports and branch sales plans.

Provides customer service, responds to customer inquiries, performs research to obtain information concerning products and assists with the resolution of complaints according to established policies and procedures.
Performs various operational duties such as balancing the ATM, performing Teller duties and assisting customers with safe deposit boxes according to established policies and procedures.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
High School or GED

Minimum Years Experience:

Special Skills:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a related or banking operational position. Knowledge of various government regulations such as Regulation CC, DD, O, and Z and how these regulations relate to the job preferred.

Special Licenses and Certificates:
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements: