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Guest Service Supervisor

Global Partners LP
United States, Virginia, Norfolk
800 South Street (Show on map)
May 11, 2024
Job Description: With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Mr. Mike's, XtraMart, On the Run and Fast Freddie's. Global is a publicly traded master limited partnership that is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast. Global also is one of the largest distributors of gasoline, distillates, residual oil and renewable fuels to wholesalers, retailers and commercial customers in New England and New York. We want YOU to work for Global and be part of our growing company. Where does your future lie and how can we help you get there? Now is your time to join our team! Apply Now! Essential Job Function: Guest Service Supervisor is responsible for supervision of store operations and personnel in the absence of the store manager and assistant manager. The Guest Service Supervisor will ensure company policies and procedures are followed; while delivering a high level of customer service, store safety and appearance. Duties and Responsibilities: Responsibilities include but are not limited to: Ensure a quality buying experience for all customers Make daily bank deposits by noon Review end of day reports and assist in preparation of daily paperwork banking functions as assigned by manager Coach and direct employees to provide excellent customer service Maintain an awareness of cleanliness both inside and outside of the store Light equipment and yard maintenance Order and receive merchandise utilizing inventory ordering guidelines Implement all Company promotional initiatives Maintaining cash and inventory control during all supervised shifts Pricebook maintenance Ordering merchandise Audit cashier paperwork for accuracy Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel Ability to communicate with associates and guests Ability to count, read and write accurately to complete required Knowledge, Skills, and Abilities: High School Diploma or equivalent Ability to work unsupervised Flexibility to work weekend, holiday and/or evening shifts Must have reliable transportation and valid driver's license Ability to communicate with associates and guests Must attend mandatory meetings (i.e. T.A.M., sexual harassment) Physical Requirements: Frequent bending, reaching, lifting of 1 to 15 lbs Be able to lift up to 50 lbs on occasion Reaching above shoulder height and bending below waist Be able to freely access all areas of the store Move quickly around store Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you. Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.