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Level 1 Team Lead
| Honda North America|
United States, California, Chino
|October 20, 2022|
American Honda Motor Co., Inc.
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
About this Position:
The Level 1 Team manages all aspects of complex cases involving death, injury, accidents, property damage, vehicle fires and compensation claims, in support of the Contact Center.
The Team Lead reviews, assesses, and approves TREAD coding of Level 1 cases (including death, injury, accidents, property damage, vehicle fires and compensation claims) for resolution consistent with company, state and federal guidelines. Thorough research and review of all pertinent information is required to ensure that Honda's position is reached in the best interest of the customer and the company, and to protect all parties from subsequent liability. Additionally, the Team Lead handles escalations, provides support to 10-15 Case Managers for complex Level 1 cases identifies and communicates coaching opportunities for the Level 1 team, evaluates customer issues and coordinates activities and vehicle inspections, and ensures overall customer satisfaction, repurchase intent, and protects brand image. The Level 1 Team Lead may also be involved with additional special projects as well as assisting with case management.
The WMS Super User will serve as American Honda's WMS (Warehouse Management System), LMS (Labor Management System) and RF expert for the Parts Center. The Super User will address operations issues and reconfiguration issues within the systems. The Super User will also assist operations by developing and providing reporting as needed.
CRRS Case TREAD Coding Review
Evaluate and employ AHM Policies and Procedures as guidelines for managing complex cases.
Training & Professional Development
Who we are seeking:
We are looking for qualified people and diverse background and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.
Required Work Experience:
Additional Position Factors:
At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda!
What differentiates Honda and makes us an employer of choice?
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.