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Sr. Business Analyst - Telecommute

UnitedHealth Group
United States, Wisconsin, Wausau
November 26, 2022

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

UMR Business Analytics Team is a product re-engineering team which helps with improving efficiencies & increasing quality by designing various solutions. This team also helps in process analysis to design new applications with respect to workflow changes.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Principle Duties and Primary Responsibilities: The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.



  • Act as initial technical resource for team to resolve problems and issues
  • Deploy, maintain, and manage Web applications
  • Infrastructure Support
  • Maintain centralized documentation of IT infrastructure information, including hardware/software licensing, environment diagrams, SOPs, and work instructions
  • Maintain supported systems throughout their lifecycle
  • Follow all escalation procedures according to the service level agreement
  • Provide an accurate record of work in request/incident management tracking tools
  • Coordinate and monitor troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning. Recommend course of action and implements as approved
  • Utilized Change Control process when scheduling maintenance for UMR environments
  • Maintain system inventory through centralized management database and tools
  • Perform/Assist in root cause analysis in post system-failure situations
  • Perform general system configuration, backups, maintenance, and optimization of network infrastructure and new servers
  • Respond to and resolve support requests
  • Execute technology assessments, evaluations and recommendations of products and services to achieve and maintain UMR's information security compliance requirements. and ensure proper implementation of products to adhere to required security standards
  • Assess risks when making changes to IT Environments
  • After hours on-call availability to support server upgrade and solution deployments
  • Perform installations, moves, adds, and changes for various technologies, as needed
  • Coordinate problem resolution with Service Desk and Application Analysts. Work with other Optum technical staff as needed on related projects
  • Follow system-wide server and integration standards, policies, and procedures
  • Understands and adheres to all security policies and procedures relating to systems, data, physical data center security and safety
  • Vulnerability management



You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:



  • 5+ years of Technology Support or Systems Administrator
  • 3+ years of experience with end-to-end system dependencies as well as an understanding of IT operations and their related dependencies for executing out contracts successfully


Preferred Qualifications:



  • Associate degree or higher in Computer Science, or MIS
  • Certifications on related Microsoft, Azure dev ops or other technologies
  • ITIL or other ITSM framework certification
  • Web application development experience
  • Good knowledge of ITSM, Service Now Incident management, Change ticket management, ITSM Reporting, Excel & Pivots, Problem ticket management


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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