IS Support Analyst

Pay for PRN positions is calculated differently than Full-Time, Regular Part-Time, and Part-Time positions. PRN Rates depend on the position and other factors, including years of experience, or shift commitment according to the department policy. PRN differential is added in certain positions.

Position Overview:

Tier I: Under general supervision, interfaces with computer and telecommunications system customers and provides capabilities, training, support services, technical support, and knowledge to facilitate customer (end-user) computing. Tier II: Under general supervision, responds to all microcomputer, telecommunications and computer network relatedtechnical matters and provides capabilities, training, support services, technical support, and knowledge to facilitate customer (end-user) computing., both in person and remote to ensure that microcomputer resourcesare maintained at appropriate service levels; and performs other related duties as required.

Required (Tier I):

High School Diploma or equivalent GED
• Two (2) years customer service in related role
• Proficient with Microsoft technologies and ability to troubleshoot
• Proficient with Network technologies and ability to troubleshoot
• Basic understanding of Active Directory
• Working knowledge of Windows systems monitoring and troubleshooting
• Understanding of TCP/IP, DHCP, DNS

Required (Tier II):

• High School Diploma or equivalent (GED)
• Three (3) years' experience supporting and troubleshooting Windows-based microcomputersand peripheral devices.
• Three (3) years' experience supporting and troubleshooting networked printers, faxes, and copiers.
• Three (3) years' experience supporting and troubleshooting mobile devices and Voice Over IP (VOIP) phone systems.
• One (1) year healthcare experience in related role.
• At least one certification from the approved IS certification list

Preferred:

• A+
• Network +
• MCP
• MTA
• Electronic Health Record software support experience
• Healthcare experience in related role

When it comes to quality, we're 5 Star!

Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on - and answer to - the communities we serve.

Community Memorial Hospital - Ventura has been awarded a prestigious five-star rating by the Centers for Medicare & Medicaid Services (CMS)! This achievement represents thousands of people going the extra mile every day for our patients, and we are the ONLY hospital in Ventura County to earn this distinction!

Community Memorial Health System Benefits

To help heal, comfort, and promote health for the communities we serve, Community Memorial Health System (CMHS) takes care of our community of employees so our local community can be cared for. That's why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family's health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMHS has to offer so you and your loved ones can have peace of mind now and for years to come. CMHS is here for you and your family every step of the way.

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee service recognition events
• Home, Retail, Travel & Entertainment Discounts
• National Hospital Week and National Nurses Week celebrations

"We are an AA/EEO/Veterans/Disabled Employer"