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Member Services Associate

14 West
United States, Maryland, Baltimore
1125 North Charles Street (Show on map)
November 14, 2022
Description

This position demands someone who is detail-oriented, learns quickly, and can handle multiple tasks at once. A Member Service Representative is the first line of contact for customers with questions and concerns. Their main goal is to resolve a customer's problem efficiently in one call. Therefore, you will be asked to anticipate and/or take proactive measures to offer alternative solutions.

You will be assisting customers by primarily taking inbound calls, responding to emails, and live chat.



  • Ensuring customer satisfaction by creating the "WOW" experience.
  • Receive on average 30-50 inbound calls per day.
  • Handle 20-30 emails from their subscribers daily.
  • Respond to 5-10 live chats daily
  • Become knowledgeable with their CRM software, phone system and website.
  • Educating subscribers on services and current promotions.
  • Providing account overview and maintenance.
  • Upsell customers into new programs or elite memberships.
  • Retain customers that want to cancel using various methods.
  • May be tasked with additional projects and duties.
  • Contribute ideas to sales and marketing efforts.


To succeed in this position, you must:



  • Be passionate about helping customers and contributing to a customer-centric culture.
  • Be flexible to complete any duties that are assigned.
  • Be an independent thinker who can critically problem solve.
  • Have a working knowledge of current technologies, such as Microsoft Office and Excel.


Money Map Press offers competitive salary with a flexible in office/work from home schedule and an excellent benefits package, including medical and dental coverage, disability, group life insurance, 401(k), paid holidays, personal leave, and vacation.

If interested, please submit a resume and cover letter to the link provided.

About Money Map Press

Money Map Press works to make investing profitable for our more than 1.5 million subscribers every day. Known for launching innovative brands such as Money Morning, the National Institute for Cannabis Investors, and the Angels & Entrepreneurs Network, the company continually introduces readers to exciting new ways to make money. A three-time award winner as one of The Baltimore Sun's Top Workplaces, in 2018, Money Map Press was also voted the Top Workplace For New Ideas. We are led by publisher Bob Keppel and a team of renowned investment strategists, editors, marketers, e-commerce experts, and researchers.

If passion drives everything you do, Money Map Press is looking for you.

Money Map Press is an Equal Opportunity Employer and complies with all applicable Federal, State and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. Applicants with disabilities who require a reasonable accommodation to participate in the application and/or interview process may contact us at to arrange for such accommodation.

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