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Mortgage Resolution Specialist - Pittsburgh, PA
| First National Bank
United States, Pennsylvania, Pittsburgh
|April 16, 2023
Primary Office Location:30 Isabella Street. Pittsburgh, Pennsylvania. 15212.
Join our team. Make a difference - for us and for your future.
Position Title: Mortgage Collection Representative
Attempts to contacts borrowers utilizing effective human relation skills to collect on delinquent mortgage loans, researches loan origination documentation and electronic file to determine other means of reaching the borrower and initiates skip-tracing efforts if warranted.
Determines borrower's ability to pay by probing for reason for delinquency, hardship or intent regarding the property. Informs borrower of rights and the total amount due. Discusses and prepares or assists in executing on other loss mitigation options as applicable such as repayment plan, modification, forbearance, deed in lieu or short-sale.
Ensures complete and concise notation on Bank's system of record of all attempts, conversations, promise to pay arrangements, alternate financial arrangements, letters mailed, payments received, maintenance requests and sets an appropriate follow-up date to ensure promise kept.
Prepares intent to foreclose (ITF) or Act Notices (demand letters), investor reporting, GSE post foreclosure detail report, mortgage insurance and investor claims. Initiates foreclosure referrals and bidding instruction requests, manages attorney relationships ensuring foreclosure timelines are met, requests and monitors property inspections - preservation needs.
Handles customer complaints according to set procedures.
Receives, reviews and approves all vendor invoicing.
Complies with all policies, procedures and regulations.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.