Position Title: Help Desk Technician - Kansas City Office
Department: Technology and Innovation
Reports to: Help Desk Manager
Overview:
We are searching for a motivated, self-starter to join our Help Desk Team in our new, Kansas City office. As a Help Desk Technician, you will provide technical assistance and resolutions to issues related to computer hardware, software, and general office equipment. This position will work independently in our satellite, Kansas City office and fully support 50-75 Advisors Excel employees. If you enjoy helping people and geek out about learning new technologies, this could be the perfect fit for you.
What you'll do:
- Handle and resolve help desk tickets submitted by staff
- Support corporate users in person, remotely, and via telephone
- Assists in installation of computer hardware and software
- Assists in maintaining and updating hardware inventory
- Effectively communicate with technical and non-technical staff on a regular basis
- Work some nights and weekends as well as be on-call when necessary
Experience you'll bring:
- Strong customer service and interpersonal skills
- Solid understanding of Windows products; Windows Client OS's, Microsoft Office Suite and Office365 products\
- Aptitude for technology, embraces change and willingness to learn
- Strong organizational skills; capacity to manage heavy workload while navigating variety of competing, ever changing priorities
- Exceptional problem solving skills with a high attention to detail
Bonus Points:
- Microsoft and CompTIA certifications
- Understanding of DHCP, DNS, IP, network traffic routing, WAN, LAN, VLAN and internet connectivity
What you'll get:
- Amazing benefits including medical, dental, vision and 401k (with matching options)
- Generous PTO package from your start date
- Continuous personal and professional development opportunities
- Recognition for hard work & exemplary performance
- Employee sponsored events.... And so much more!
Who We Are:
Advisors Excel is a fast paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions, to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!
Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.
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Advisors Excel
December 10, 2022 