The Albertsons Companies is one of the most successful food and drug retailers in North America and is proud to serve neighborhoods across the country with the freshest groceries at a great value. We offer innovative products and programs that seek to improve consumers' health and quality of life. The employees that make this possible are the heart of our company, and they are an essential part of our strong heritage and clear vision for the future.
We currently own over 2,200 stores, in addition to operating warehouse distribution centers, manufacturing plants and regional supermarkets. From our first store in 1915, the success of our company is built on the supportive leadership and collaborative employees who work on our teams that have come to make us a Fortune 100 company.
As a primary contact for our customers, the Store Director is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis to provide a positive shopping experience. The Store Director is also responsible for the total operations of the store and performs various duties personally or through supervision of store employees (8 to 12 direct reports plus 100+ bargaining unit and non-contract employees). The Store Director position is a non-union, salaried position and reports to the District Manager.
Key Responsibilities include but are not limited to:
- Overall management responsibility for operation of retail grocery store, including store performance, control of cash, budget, inventory/security, customer services, and management of staff
- Focus on positive customer service/satisfaction experience and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service
- Maintain, encourage and possess an "owner mentality"
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities, shrink, out of stock with staff to ensure positive results
- Identify areas for improvement and cost control by implementing action plans and procedures to address issues
- Forecast, create schedule, and monitor labor to be consistent with store sales, productivity guidelines and wage budgets; create action plan to address cost control issues
- Monitor product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions
- Ensure cashier accountability, scanning accuracy and adherence to company security and cash control procedures
- Monitor and build relationships with all vendors to ensure proper adherence to our standards
- Ensure that compliance with all federal, state, local agency, company policies and procedures are properly followed, including, security, safety, food handling and sanitation, weights and measures, refrigeration, wage and hour, etc.
- Recruit, properly train, coach/develop, encourage and set high standards for job performance of store employees, with assistance of other management personnel. Evaluate employee performance and addresses conduct issues through coaching, counseling and termination process, if needed<