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Patient Flow Coordinator
Planned Parenthood of Wisconsin, Inc. | |
United States, Wisconsin, Milwaukee | |
December 05, 2022 | |
PLANNED PARENTHOOD OF WISCONSIN, INC.
MILWAUKEE, WI
PATIENT FLOW COORDINATOR
At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 22 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!
This is an excellent opportunity for a Patient Flow Coordinator (40 hrs/wk, benefits eligible) at our Mitchell Street Health Center.
PURPOSE of POSITION:
Responsible for the daily health center patient flow. Serve as the subject matter expert in center efficiency and productivity. Develop and maintain center specific systems that meet productivity performance benchmarks, reduce patient wait times and ensure a positive patient experience. Triage waiting patients and manage daily staff and patient schedules. Delegate roles and responsibilities to center staff as needed.
QUALIFICATION REQUIREMENTS:
1.
Must be committed to quality healthcare, excellent customer service and the vision and values of Planned Parenthood of Wisconsin, Inc.
2.
Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction. Ability to relate to diverse communities.
3.
Must be sensitive to cultural and ethnic differences among staff and patients.
4.
Ability to work independently and as a team member.
5.
Excellent written and verbal communication skills.
6.
Demonstrated critical thinking and decision-making skills in a fast-paced environment.
7.
Possess a warm, caring manner.
8.
Accuracy and attention to detail essential.
9.
Ability to read and implement written instructions.
10. Ability to physically assist a patient in distress.
11.
Professional
appearance and attitude required.
12. Some positions require bilingual skills and/or venipuncture skills / IM injection skills.*
13. Ability to take the initiative to make changes in staffing patterns and duties and to utilize resources effectively.
1
4.
Demonstrated
ability to create and maintain a teamwork approach to center flow and morale.
15. Ability to maintain composure under stress.
EDUCATION and/or EXPERIENCE:
High school diploma required and two-years related work experience required, preferably in a medical environment.
Associate or college degree preferred.
Reproductive health care experience preferred.
CPR Certifiable.
WORKING CONDITIONS:
The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.
Will work with blood or blood-borne pathogens and will require OSHA training which will include extensive safety precautions and the use of protective equipment.
Availability to work flexible hours and travel to other PPWI other health centers as needed.
Must have own reliable transportation. This position requires occasional traveling statewide, therefore a valid driver's license and auto insurance in accordance with agency liability standards may be required.
Evening and/or weekend hours may be necessary.
ESSENTIAL DUTIES and RESPONSIBILITIES: include, but are not limited to, the following:
PPWI is an equal opportunity employer committed to diversity in the workplace.
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