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Digital QA Specialist

(ISC)2 (International Information Systems Security Certification Consortium, Inc)
United States
February 16, 2023

Digital QA Specialist
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(ISC) is an international nonprofit membership association focused on inspiring a safe and secure cyber world. (ISC) offers a portfolio of credentials that are part of a holistic, pragmatic approach to security. Our association of candidates, associates, and members, nearly 280,000 strong, is made up of certified cyber, information, software, and infrastructure security professionals who are making a difference and helping to advance the industry. Our vision is supported by our commitment to educate and reach the general public through our charitable foundation - The Center for Cyber Safety and Education. For more information on (ISC), visit www.isc2.org, follow us on Twitter, or connect with us on Facebook and LinkedIn.

We are committed to an inclusive and equitable environment that values the unique perspectives and experiences of our entire workforce. We strive for a true sense of belonging for all our employees and to foster authenticity, trust, empowerment and connectedness that leads to everyone's success. For more information, visit www.isc2.org/dei.

Position Summary

The Digital QA Specialist will be an integral part of the Learning Experience team and should possess a strong attention to detail, a thorough understanding of learning technology development tools and experience with a learning management system.


Duties and Responsibilities - (40%) Develop Documentation and Implement Quality Control Process:

    Create and document standards and guidelines that will be used in the assessment and control of the creation and maintenance of courseware and additional supporting learning materials.
  • Work with Instructional Designers and Developers to ensure that (ISC)2 design and development standards are being implemented at all stages of the development cycle.
  • Participate in hands-on review of courses in pre- and post-production for quality assurance.
  • Assess course structure and verbiage for adherence to client-specific standards, established course outcomes, and best practices in adult education.
  • Accept/reject feedback from copy editors and functional QA reviewers to remove typographical errors, misspellings, and broken links.
  • Observe production operations and make suggestions for improvements to minimize errors and improve the overall quality of courseware created.
  • Establish evaluation rubrics for different course types modifying as needed to accommodate changing courseware learning outcomes and objectives

Duties and Responsibilities - (60%) Review and QA Learning Materials:

  • Review and test courseware from the perspective of multiple roles (Learner, Facilitator, Instructor) to verify content and materials presented is both relevant and applicable for the intended audience.
  • Assess course structure and verbiage for adherence to client-specific standards, established course outcomes, and best practices in adult education.
  • Conduct Testing & Audits:
  • Perform routine inspections of existing courseware to check for and create resolution plans for issues identified in existing courseware.
  • Create audit reports, and record corrective procedures to resolve courseware non-compliance.
  • Maintain records of issues and summarize corrective actions taken.
  • Meet with instructional designers, multimedia developers and LMS digital developers to address quality issues and discuss resolutions.
  • The Quality Assurance Specialist is responsible for testing all features, functionality, and localization of the learning materials produced.
  • Additionally, the QA Specialist will be expected to own specialized aspects of QA such as compliance standards, submissions, test case creation.
  • Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
  • Miscellaneous duties as assigned.


  • Bachelor's Degree in Instructional Design, Education, Instructional Systems Design, Adult Education, or related field preferred
  • Four (4) years of relevant experience
  • Preferred experience with D2L Learning Management System.
  • Strong working knowledge of tools, methods, and concepts of quality assurance.
  • Experience working with project management tools, preferably Monday.
  • Experience collaborating with teams to develop e-leaning solutions.
  • Strong level of professionalism and creditability.
  • Experience with HTML and CSS code.
  • Experience with SCORM/AICC/XAPI based learning and understanding of appropriate reporting standards in an LMS environment.
  • Strong working knowledge of Microsoft Office 365: Word, Excel, PowerPoint, SharePoint.
  • Significant experience using learning management systems.


  • Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility
  • Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEIbest practices.
  • Work independently exercising good reasoning skills
  • Develop positive relationships with team and clients in a virtual environment
  • Work well with others and work independently
  • Demonstrate keen attention to detail and thoroughness in all deliverables and communications
  • Strong analytical and organizational skills and the flexibility to handle multiple tasks and deadline pressures.
  • Strong language and writing skills.
  • Ability to create effective, detailed documentation.
  • Experience reviewing and documenting e-learning materials with ability to make recommendations for improvement.
  • Experience in a highly regulated industry is helpful but not required

Physical & Mental:

  • Work extended hours, when necessary
  • Work in an office environment using dual monitor computer screens
  • Sitting for extended periods


Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.