Senior Training & Quality Specialist

Responsible with planning, creating, and executing advanced training programs throughout all phases for the maximum effectiveness in meeting strategic goals and achieving superior customer service results. Lead efforts to assess current and future training and development needs, work collaboratively to ensure understanding of performance needs, requirements, and expectations. Conduct ongoing training on products, systems and other procedures. Serves as backup to Training & Quality Manager as needed.

Effectively develop and deliver practical, timely and innovative training programs and resources that demonstrably enhance the productivity and deepen the skill set, functional expertise, and capabilities of the Operations staff.

Design courses using instructional design methods online classroom or blended that best suit the content and desired learning outcomes.

Responsible for conducting ongoing quality control review of work product for all Operations staff. Provides reporting and analysis for quality reviews across Operations. Identifies trends for training and/or coaching for individuals and teams.

Conducts need assessments to diagnose talent needs by using professional consulting skills, such as utilizing surveys, focus groups interviews, direct job observation and review of existing organizational data. Communicate with all Managers/Supervisors, as necessary, to ensure needs are being met and training remains current.

Coordinate training sessions with employee's managers, IT department (when necessary), schedule conference rooms and equipment required for formal, effective training sessions.

Document and assist with developing department policies, procedures, training manuals, and handouts to ensure that the resources are delivered effectively to staff.

Leads the development and delivery of training to enhance effectiveness, coaching and capabilities of Operations leaders.

Serves as the Training and Quality Development's representative on assigned organizational change initiatives; develops comprehensive curriculum and implementation plans for the initiatives.

Maintains training records including position competency assessments, needs analysis findings and program participation for both in-house and external training programs.

Contributes to the development of Learning and Development staff through group learning sessions and train-the-trainer workshops.

Measures results of in-house training programs using Kirkpatrick's model of evaluation.

Lead the resolution of complex problems or procedural issues, as directed.

Serves as back-up for Training and Quality Manager in their absence.

Keep up with developments in area of expertise by reading current journals, books and magazine articles.

Process all other duties as assigned by department management.

Education

Bachelor's degree in Instructional Design, Instructional Technology, Distance Learning, or related field.

LOMA-ACS designation preferred

Experience/Knowledge

5+ years of training and development experience (designing, developing, and presenting adult learning philosophies) or similar position.

3+ years experience with change management, organizational development, performance management, talent management and learning & development.

3+ years experience with eLearning content creation tools such as Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, and basic coding for web (HTML, CSS, Javascript).

Demonstrated experience in conducting consultative needs analyses and implementing scalable training programs across broad and differing business units.

Knowledge of life insurance products and concepts preferred.

Skills and Attributes

Excellent written and oral communication skills

Excellent platform presentation skills; clear, effective and presenting in an engaging manner

Ability to convey complex information in a timely and easily understood manner to participants

Proven ability to build, manage, and improve learning programs and projects via design methodologies

Extremely organized, detailed and accurate in composing, typing and proofing materials

Ability to manage multiple priorities in a rapidly changing environment

Strong project management skills with drive to meet deadlines

Strong ability to work independently and in collaboration with others

Analytical ability for problem solving and analyzing learner outcomes

Strong work ethic and customer focus orientation

Proficient in Microsoft Office

Technically competent including tele and video conference technology

Flexible with work hours to meet demands of the trainees for upwards of 90 days

Travel

Travel may be required, on an as-needed basis, to remote staff and/or vendor sites

What's in it for you?

The expected hiring compensation range for this position is $74,400 - $102,300 annually.

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role is eligible to participate in the Legal & General America Annual Incentive Plan. The current target payment for the position is 8% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date. This role has 15 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We're big on professional development and we'll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.