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Volunteer Coordinator

United States, Pennsylvania, Lancaster
Jul 17, 2023

Position Summary

The Volunteer Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Volunteer Coordinator directly supervises volunteers. S/he is responsible for interviewing, hiring, training, and retaining volunteers; planning, assigning, and directing volunteer workload; appraising performance; rewarding and disciplining volunteers; and addressing complaints and resolving problems. The Volunteer Coordinator adequately supports volunteer operations and to ensure compliance with state and federal regulations. S/he will ensure the coordination of patient and family needs for volunteer services and will oversee the development and implementation of the plan of care to meet those needs.

Position Specific Responsibilities

  • Participates as a member of the IDT, including development and implementation of the plan of care.
  • Promotes the use of volunteers as an intervention to support patient care needs.
  • Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus.
  • Adheres to common human resource policies in recruitment and selection processes.
  • Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer.
  • Performs initial and ongoing competency evaluations to verify training and support needs.
  • Maintains records of all recruitment and retention activities.
  • Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
  • Effectively communicates patient and family needs to IDT.
  • Provides education about volunteer services and role of the volunteer to members of the IDT.
  • Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
  • Utilizes a variety of means to communicate with and retain active volunteers, which may include: newsletters; email campaigns; gatherings/celebratory events; meetings.
  • Delivers high quality training for new volunteers.
  • Delivers at least 4 in-services per year for active volunteers.
  • Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
  • Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
  • Develops and performs public service announcements regarding hospice volunteerism.
  • Performs the role of the patient care volunteer when needed to support plan of care interventions.
  • Operates within established budgetary guidelines and manages expenses of volunteer program.
  • Performs other duties as assigned.

Education and/or Experience

  • High school diploma or equivalent required.
  • Colleague degree (AS or BS) preferred.
  • Experience in Social Services, Human Services, Resource Management or related field is preferred; or equivalent combination of education and experience desired.
  • Prior experience managing volunteer services or non-profit organization is a plus.


  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
  • Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Ability to effectively delegate and monitor many activities simultaneously.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Estimated salary range $11.94 - $33.88 / hour. Actual salary will vary by geographic location and experience.