Event Registration Specialist

(ISC) is an international nonprofit membership association focused on inspiring a safe and secure cyber world. (ISC) offers a portfolio of credentials that are part of a holistic, pragmatic approach to security. Our association of candidates, associates, and members, nearly 330,000 strong, is made up of certified cyber, information, software, and infrastructure security professionals who are making a difference and helping to advance the industry. Our vision is supported by our commitment to educate and reach the general public through our charitable foundation - The Center for Cyber Safety and Education. For more information on (ISC), visit www.isc2.org, follow us on Twitter, or connect with us on Facebook and LinkedIn.

We are committed to an inclusive and equitable environment that values the unique perspectives and experiences of our entire workforce. We strive for a true sense of belonging for all our employees and to foster authenticity, trust, empowerment and connectedness that leads to everyone's success. For more information, visit www.isc2.org/dei.

The (ISC) Event team offers year-round learning for cybersecurity professionals and is seeking an intelligent and experienced Registration Specialist to lead the registration development process.

The main purpose of this role is the management, planning and execution of (ISC)² internal and external event registration processes. This individual will be responsible for keeping the attendee experience in mind, while implementing best practices in registration management and capturing data that will provide insights for marketing and future events. This individual will also own all weekly and post-event registration reporting data.

The Events line of business within (ISC)² is a dynamic business where innovation is a key objective. As such, we work in a frequently changing environment and this role will need to remain flexible, adjust plans, and be highly attuned to the conference development process. For the right candidate, this is a very exciting environment to work in and it will present numerous opportunities as we continue to grow our business.

Open to candidates authorized to work and reside in the UK or US.

Registration Management

Manage all aspects of registration planning, including pre-planning, design, and wrap-up
• Build and maintain all event registration sites, currently powered via CVENT
• Handle all incoming registration-related questions from members, attendees and internal teams - specifically serving as the event team liaison with the customer experience team
• Facilitate the approval of complimentary registrations as applicable
• Partner with group sales to facilitate group registration imports and best practices
• Create and set-up attendee invoices and badges
• Ensure all registration equipment and supplies are ordered and shipped for in-person events, and that onsite registration teams are trained
• Work with internal teams to ensure appropriate signage and branding of on-site registration area
• Partner with registration provider, CVENT, to ensure timely knowledge of system enhancements, resolve development queries, and customize reporting as needed
• Provide post-event registration data-analysis and participate in debrief and reflection meetings, to ensure continuous improvement and future enhancements across the events
• Facilitate and coordinate the departments involved in delivering the event to ensure all data collection points are clearly scoped, incorporated, and required testing is conducted
• Produce risk assessments based on upon weekly attendance numbers to forecast/goal

Communications

• Manage all attendee communications, which include but are not limited to confirmation emails, know-before-you-go emails, access instructions, and event follow-ups.

Reporting

• Weekly reporting of all event attendance numbers and registration revenue, tracked to goal/forecast
• Ensuring clean and accurate registration data across all reports
• Partner with finance to ensure accurate financial reporting and partner with them to address new report development (as applicable) and any audit needs
• Pull and communicate all event-related reports such as marketing leads and duplication reports, internal event reporting (i.e. ADA and dietary needs, attendance summaries, etc.), and others
• Responsible for delivering the registration data required for financial forecasting
• Responsible for all sponsor-driven reporting, including pre/post event opt-in leads, lead reports, etc.
• Manage all attendee CPE reporting for both live and on demand attendance

General Project Assistance:

• Under the direction of the leadership team, this person will be required to provide additional assistance on other project components as required within the team.
• Take direction from, and work in collaboration with, marketing and creative teams to support changes required for (ISC)² Security Congress CVENT-driven website to include agenda pages, sponsorship & exhibit pages and other ad hoc pages as necessary.
• Attend onsite events, as applicable, to provide registration support.
• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Miscellaneous duties as assigned.

• University degree preferred but will consider relevant work experience in lieu of a degree.
• At least 4 (four) years of relevant experience
• At least 3 (three) years of experience developing and managing event registration
• CVENT registration experience
• Advanced computer skills with ability to learn and use new programs/technology
• Strong communication skills (written and verbal) and presentation skills

Skills/Competencies:

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility.
• Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEIbest practices.
• Resourceful, with ability to calmly problem solve in last-minute or stressful situations.
• Proactive, hands-on individual with the ability to multi-task, manage time and resources effectively and prioritize with minimal direction in a fast-paced environment
• Advanced writing/editing skills, and ability to adapt writing style as necessary to communicate through varied publications, proposals, website and collateral materials
• Excellent project management skills and the ability to effectively prioritize work
• Superior organizational and planning skills with excellent written and oral communication skills
• High sense of urgency. Willingness to do what it takes to meet goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics.
• Interact with the greater cybersecurity community, and represent the organization tactfully and diplomatically
• Excellent interpersonal skills with the ability to interact and communicate with all levels of the Association (including Board members).
• Self-starter with a strong attention to detail
• A positive, can-do attitude, high-energy, enthusiastic team player.
• Follows ethical practices and has strong systems thinking.
• Ability to work on tasks independently as well as collaboratively in a team environment

Physical & Mental:

• Up to 20% travel may be required
• Work normal business hours, including extended hours, evenings and weekends, when necessary
• Remain in a stationary position, often standing or sitting, for prolonged periods
• Regular use of office equipment such as a computer/laptop and monitor computer screens
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

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All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.