Membership Manager

Description

AACC is a global scientific and medical professional organization dedicated to achieving better health through laboratory medicine. Our leadership in education, advocacy, and in driving scientific collaboration helps lab professionals adapt to change and do what they do best: provide vital insight and guidance so patients get the care they need. Learn more at www.aacc.org.

Reporting to the Associate Director, Membership, the Manager, Membership is responsible for managing membership programs, services, and operations in support of ensuring AACC members a high quality of service experience.

This position has a high level of interface with all AACC members and develops and manages activities and programs for four governance committees. The Manager provides support to the Director in the implementation of acquisition and retention membership programs. The role also represents AACC at onsite and virtual events and includes conducting presentations to keep governance groups informed and engaged.

Responsibilities include:

• Responsible for management and distribution of content to communicate the value of AACC membership to members and nonmembers including web site content, broadcast emails, marketing automation, printed materials and through other digital channels.
• Manages the distribution of member acquisition and renewal campaigns.
• Collects and organizes member information, campaign reports, and other membership data reporting as needed.
• This position is the primary resource to AACC staff and members with regards to membership levels, dues, benefits of membership, eligibility and all membership parameters.
• Regularly interfaces with AACC staff to ensure adherence to accurate and consistent membership messaging and benefits in external association communications about the value of AACC membership to members and nonmembers.
• Oversees onboarding and outreach to new members and coordinates ongoing communications with members, prospects, and lapsed members.
• Provides input into the annual membership budgets, including relevant AACC member Section activities, retention and engagement programs, and committee activities. Tracks membership expenses to ensure department meets approved annual budget. Manages and tracks the progress of these plans throughout the year, including soliciting vendor quotes, towards the achievement of established goals and objectives.
• Coordinates project elements for member needs assessment and survey projects for internally generated member surveys and those that are contracted with external research firms.
• Manages Zoom and other virtual needs for the membership team.
• Manages other membership projects as determined in support of membership program objectives.

Requirements

• Bachelor's degree (B. A.) or equivalent from four-year College or university or work experience in lieu of degree.
• 5+ years' experience working within a membership department.
• Experience managing membership recruitment, retention, and engagement campaigns, including mail, email, and digital marketing aspects.
• Experience with membership organizations and volunteers is required.
• Experience working with membership software, preferably an established AMS system.
• Experience working with marketing automation and email marketing systems.
• Ability to provide a high level of customer service with a wide variety of stakeholders.
• Ability to write and disseminate persuasive content to a wide variety of external audiences.
• Ability to work independently and demonstrate initiative.
• Superb communications skills - apply persuasive and diplomatic skills through interpersonal, written, and verbal communications.
• Knowledge of membership governance systems and ability to fulfill requirements within existing framework.
• Comfortable working in a collaborative team environment.
• Must possess a professional work demeanor.
• Highly organized, detail and process oriented with the ability to meet tight deadlines.
• Association experience preferred, particularly in the areas of member relations, chapter management and committee management.
• Must be proficient with Microsoft Word, Outlook, Excel, and PowerPoint.
• Survey monkey knowledge is a plus.

AACC is dedicated to building a team of professionals that is as diverse as our members. AACC is proud to be an Equal Opportunity Employer.

AACC cares about its employees, and offers a benefit package designed to attract, reward, and retain talented individuals who are committed to excellence in everything they do. To learn more about our benefits, go to: https://www.aacc.org/career-center/careers-at-aacc

AACC currently is working a hybrid office schedule with staff coming into the office one day a week with the ability to work remotely from home up to four days a week