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Hospice Admissions Coordinator

United States, Metairie
May 29, 2023

Position Summary

The Hospice Admissions Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Admissions Coordinator processes patient referrals and coordinates the admission of patients, and enters patient admission data into Cerner after all requirements of hospice have been met. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

Position Specific Responsibilities

  • Promotes a positive working relationship between agency and corporate personnel.
  • Attends and participates in staff meetings, educational programs and community events, as requested.
  • Promotes hospice philosophy.
  • Communicates identified needs and potential solutions to supervisor.
  • Receives and processes referrals from physicians, patients, families, friends, and community.
  • Contacts physicians to secure an order for admission. If Admissions Coordinator is not a RN, s/he will have to ensure a nurse is present to take a verbal order or will have to ask for a "script" to be faxed.
  • Contacts insurance companies for pre-certification authorization.
  • Schedules appointments with patients and families for informed consents and the RN assessment visit.
  • Explains hospice services and benefits to patients, family members, and significant others, if needed.
  • Informs appropriate team members of time of appointments.
  • Completes admission process according to agency/corporate policy.
  • Ensures proper notification of admission to assigned IDT and ancillary providers.
  • Enters Admission data into Cerner.
  • Ensures patient chart, ensuring all documentation is signed and dated and turns chart over to Team Coordinator.
  • Markets referral sources.
  • Contacts long term care staff, hospital staff, and physicians to promote hospice services.
  • Provides back-up support for Hospice Services Consultant.
  • Documents marketing contacts, as directed.
  • Performs other duties as assigned.

Education and/or Experience

  • High school diploma or GED required.
  • Bachelor's degree preferred.
  • Two (2) to three (3) years of related experience and/or training; equivalent combination of education and experience may be considered.
  • Experience communicating with physicians, nurses and other healthcare personnel highly preferred.
  • Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.


  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
  • Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Estimated salary range $11.94 - $33.88 / hour. Actual salary will vary by geographic location and experience.