Software Quality Analyst (Salesforce)

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The Software Quality Analyst will have hands-on experience testing web-based, cloud based and client/server applications as well as backend/database testing experience (via SQL queries). The candidate should have foundational knowledge in manual testing process and execution experience that can be leveraged to design effective automated testing solutions.

Designs and executes manual tests (smoke, integration and regression) to ensure that the proposed software solutions conform to business requirements and software applications as required.
• Proactively review and update test plans to ensure inclusion of any new or modified functionality.
• Analyze use cases and user stories to design effective test plans, test cases and associated test data.
• Ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system.
• Works closely with key stakeholders to identify and report software problems, troubleshoot root cause and propose solutions.
• Provide production support for issues identified by the user community. This will include attempts to reproduce reported issues in test environments and log any verified issues in the defect-tracking system.
• Interfaces with team's technical resources and internal domain experts.
• Reviews feature related documentation to ensure accurate product functionality for testing purpose.
• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Miscellaneous duties as assigned.

• Bachelor's Degree in Computer Science, Engineering preferred
• Minimum of 3 years' experience Software Quality Assurance methodologies, tools and processes
• Minimum 2 years hands-on experience with manual testing with or without guidance from Senior Test Engineer and/or Manager
• Minimum 2 years of Salesforce admin and QA experience
• At least 1 year of knowledge of SQL and scripting
• Preferred experience with Agile Software Development Life Cycle (SDLC), including working in an Agile/Scrum development process
• Familiarity and working knowledge of: Application Lifecycle Management (ALM); Behavior Driven Development (BDD) applied within Agile environment; using a multi-tool approach to facilitate end-to-end system testing
• Familiarity with Sitecore highly preferred

Skills/Competencies:

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility
• Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI best practices
• Ability to create/troubleshoot/debug test scripts as needed
• Excellent organizational skills with the flexibility to handle multiple tasks with strict adherence to deadlines
• Ability to work independently as well as collaboratively with a team of a geographically-dispersed members to accomplish tasks in a deadline-driven environment
• Strong verbal and written communication, including timely responsiveness and follow-up with stakeholders
• Demonstrates an attention to detail and thoroughness in deliverables
• Knowledge and experience with the following types of testing: Functional, Regression, Defect Regression, Integration, Ad-Hoc/Exploratory, Black/White/Grey Box
• Ability to work closely with key stakeholders to identify/report problems, troubleshoot root cause and propose solutions
• Experience with industry-standard test management and defect-tracking tools
• Experience analyzing use cases and user stories to design effective test plans, test cases and associated test data

Physical & Mental:

• Up to 10% travel may be required
• Work normal business hours and extended hours when necessary
• Remain in a stationary position, often standing or sitting, for prolonged periods
• Regular use of office equipment such as a computer/laptop and monitor computer screens

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All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.