| Honda North America|
|paid time off, paid holidays, sick time, tuition reimbursement, 401(k)|
United States, Chino
|May 30, 2023|
American Honda Motor Co
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
About this Position:
AHM's Contact Centers actively support Honda's mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.)
The Case Manager manages all aspects of the Honda Case Management Department day-to-day operations including:
The Case Manager is responsible for the handling of all complex and delicate cases such as early warning, buy back, escalations, and high priority cases to ensure AHM position reaches in the best interest of the customer and the company by adhering to the approve processes and guidance. Case manager will assist in reviewing all customer customer's requests in a timely and efficient manner to ensure all deadlines are met. It requires effective communication with customers, dealerships, field personnel, attorneys, and all levels of management. Follow-up with customers and keep them informed of their cases. Utilize negotiation tools and skills to reach a mutually satisfactory resolution to promote repurchase intent and lifetime owner loyalty. Provide customers with Honda's position based on facts and information gathered from all involved parties to limit and reduce liabilities. Accurately capture customer information to document the Voice of the Customer. Ensure all TREAD coding is accurate and in compliance with TREAD requirements.
Who we are seeking:
Required Work Experience:
Additional Position Factors:
At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda!
What differentiates Honda and makes us an employer of choice?
American Honda Motor Co., Inc. is an equal opportunity employer and considers qualified applicant for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.