Liability Adjuster - Remote - CST/EST

Allstate Insurance
dental insurance, parental leave, paid time off, tuition assistance, tuition reimbursement, 401(k), remote work
United States
Sep 22, 2023
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them. Job Summary Auto accidents can be distressing, but we have a team of dedicated professionals who specialize in helping our customers navigate through the process, putting all the pieces back together with care and compassion. Embrace the opportunity to make a meaningful impact on individuals' lives by embarking on a rewarding career as a Liability Adjuster! A Day in the Life of a Liability Adjuster Conduct comprehensive investigations of multi-vehicle auto accidents, gathering crucial information through recorded statements, review of police reports, and examination of damage photos to establish liability for the loss Conduct in-depth research of policy details to determine the application of coverage and provide customers with clear explanations of their policy, coverages, and the implications for their claim Negotiate claim settlements in accordance with business unit standard methodologies, ensuring fair outcomes and satisfactory resolutions Prioritize incoming claims daily, balancing the needs of existing pending files to maintain timely and efficient claim handling Foster ongoing communication with internal and external customers, including agents, vendors, and third parties, to ensure customer expectations are consistently met throughout the lifecycle of the claim Actively participate in daily meetings and trainings, utilizing audio and video platforms to stay informed and enhance professional development Notice of Licensing Requirement As a condition of employment, you are expected to obtain an adjuster's license in multiple markets All required licenses will need to be obtained within 60 days of hire You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal This role offers a sign on bonus of $1,000 if you have an active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus) Work Location This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. When you work from home full time, you'll need: a dedicated workspace in your residence that is private and free from distractions a minimum internet bandwidth of 50 MB down/5 MB up appropriate work surface and seating What will Allstate provide? A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) Connectivity reimbursement of $80 per month to offset some of the cost of internet. Required Education and Experience High School Diploma/GED or higher Previous customer service experience in afast paced, high volume work environment Functional Skills To be successful in this role, a Liability Adjuster should possess the following skills: Strong knowledge of insurance principles, policies, and claim procedures Excellent investigation skills to gather and analyze information effectively Analytical and critical thinking abilities to assess liability and damages accurately Exceptional verbal and written communication skills to interact with various stakeholders Negotiation and conflict resolution skills to reach fair settlement agreements Meticulous attention to detail to review documents and identify relevant facts Effective time management and organization to handle multiple claims simultaneously Customer centric mindset Familiarity with legal principles and processes related to liability claims Adaptability, resilience, and ability to work under pressure Benefits Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings: Competitive salary based on experience and qualifications Medical, dental, and vision coverage Allstate pension plan and 401(k) savings plan Ayco financial coaching Spring Health mental and emotional wellbeing resources Paid parental leave Adoption reimbursement Paid time off Tuition reimbursement Wellness incentives Allstate Foundation donation match and grant opportunities To learn more about our benefits and programs visit AllstateGoodLife.com Compensation: Compensation offered for this role is$47,500 - $50,000 per yearand is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on , , and or watch a .#LI-AB1 Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please clickfor information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please clickfor information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.