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Guest Services Agent

Solitude Mountain Resort
401(k)
September 27, 2023

Please note, this position is located at Solitude Mountain Resort in Solitude, UT

Seasonal (Seasonal)
JOB TITLE: Guest Services Agent

DIVISION: Mountain Operations/Finance

REPORTS TO: Guest Services Manager

LOCATION: Moonbeam Lodge or The Village

CLASSIFICATION: Full-Time/ Part-Time/ Seasonal/ Hourly

POSITION:

Solitude is on the search for a self-motivated, outgoing individual who enjoys spending time outdoors and has an interest in working in the gorgeous Big Cottonwood Canyon. The guest service agents are positioned from the base areas to greet, inform, and guide guests to services and facilities around the resort. The guest service team will run our ski/ride check location and track lost and found. Agents will also help with guest issues. We are excited to grow our team and treat our employees to the unique and amazing perks and benefits Solitude Mountain Resort offers.

SPECIFIC JOB REQUIREMENTS:

  • Must have sufficient communication skills to answer guest questions
  • Able to handle conflict resolution
  • Must be available to work any schedule and shift Monday through Sunday
  • Must have the desire and ability to tolerate and work in varying weather conditions for extended periods of time including hot/cold temperatures, inclement weather, and moving between indoor and outdoor environments.
  • Capable of standing for extended periods of time and lifting up to 40 lbs.
  • The ability to meet and/or exceed satisfactory performance levels in all duties as assigned
  • Have basic computer skills
  • Must have reliable transportation


JOB DUTIES AND RESPONSIBILITIES:
  • Communicate in a pleasant and respectful manner with fellow employees and guests
  • Be tactful and diplomatic when interacting with guests
  • Notify the Manager of incidents, accidents, injuries, and property damage as soon as it occurs
  • Knowledge of the mountain emergency operating plans and procedures
  • Adhere to all company policies and procedures
  • Work with a smile


THE BENEFITS AND PERKS

At Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful, scenic Wasatch Mountains. Enjoy mountain activities before work, after work, on work breaks, and on days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- at work! You get to work and play in the same place. Eligibility is dependent on all employee classification of work.

BENEFITS:

Ski and Ride
  • Eligible employees receive a free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding for winter employees with no blackout dates and bike hauls for summer employees
  • Free access to select Alterra Mountain Company Destinations throughout North America for you and eligible dependents
  • Discounted Solitude lift tickets for your friends & family
  • Discounted ski and ride lessons
  • Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center for winter employees
  • Ski and ride perks at other local resorts
  • Complimentary UTA Ski Bus pass


Other Benefits
  • Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
  • Discounts resort-wide for food, rentals, retail, lessons, and more
  • Pro deals with hundreds of outdoor brands
  • 401(k) plan with generous company match for all employees
  • Free counseling service for you and your household members through our Employee Assistance Program

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