SRH/GBV User-Centered Design Storytelling Consultant

Introduction

The International Rescue Committee, one of the world's
largest humanitarian agencies, provides relief, rehabilitation, and
post-conflict support to victims of oppression and violent conflict in 42
countries. IRC is committed to bold leadership, innovation, and creative
partnerships. South Sudan, an independent nation since 9 July 2011, is emerging
from decades of brutal civil war rooted in disputes over religion, ethnicity,
resources, governance, and self-determination. The security situation remains
unpredictable, and the operational context is challenging. IRC has operated in
South Sudan for over 30 years now delivering humanitarian relief, post-conflict
assistance, and development programs in both refugees, internally displaced and
host community settings. IRC operates in 10 field offices including in Juba
with field program portfolio covering health, nutrition, child protection,
Economic Recovery and Development (Livelihoods), women's protection and
empowerment and general protection. IRC continues to provide life-saving
assistance and humanitarian aid to vulnerable South Sudanese and continues to
work with the affected to rebuild their lives and restore peace.

Job Overview
Women
afflicted by gender-based violence (GBV) are often in need of sexual and
reproductive health (SRH) services in addition to GBV services. However, these
services are often delivered through different providers, creating a barrier to
access for clients. The IRC team aims to draw from the experiences and
preferences of clients to inform guidance for integrating GBV and SRH services.

The
IRC seeks to hire a user-centered design consultant to work on a 5
month-project in South Sudan to better understand what drives women and girls
'to seek out GBV and SRH services, their experiences of those services, and the
characteristics of an integrated GBV/SRH services that would be most desirable
and relevant to them. The Design Consultant will lead a Design Team comprised
of a GBV/SRH technical specialist, a professional storyteller, and a
muralist/illustrator to organize oral and visual storytelling sessions for
women in 2 sites in South Sudan for their entertainment and to co-create oral
and visual stories that represent typical lives of women in those communities.
The sessions are intended to build trust, provide entertainment, and allow
women to tell stories in a safe and comfortable manner.

The
Design Consultant will be responsible for designing and running these sessions
with input from community members, IRC colleagues, and the Design Team. They
will collect the women's oral and visual stories captured by the Storyteller
and Muralist/Illustrator and analyze them to find common drivers of
health-seeking, barriers, experiences of service, and characteristics of an
ideal integrated GBV/SRH service.

Major Responsibilities:

Develop a Design Activity Work Plan: In consultation with the project stakeholders, the Design Practice
Sr Programme Manager, and the Airbel Design Practice Lead, propose and validate
a work plan of design activities that meet our project objectives and
operational constraints.
Deliverable: Validated work plan with list of activities.

Design the storytelling sessions: Based on the project research questions and in consultation with
community leaders, propose an agenda for storytelling sessions and associated
design activities (focus group discussions, card ranking activities, painting a
mural, games, facilitation guides) that will allow us to answer our research
questions and provide enjoyment to the participants, as well as validate
research findings from Pakistan storytelling sessions. Design a data capture
format for the oral and visual stories.
Deliverable: Session agenda, calendar of events, with proposed UCD activities and tools, data capture tools.

Onboard the Design Team to design
activities: Ensure all stakeholders give input
to the design research process, understand the concepts, and refine the UCD
activities based on role plays
Deliverable: Meeting agendas, presentation slides and/or miro boards, mock tools for role playing activities.

Plan and conduct storytelling
sessions with the Design team: Coordinate
logistics with IRC country colleagues to conduct a series of storytelling
sessions in each of 2 locations.
Deliverable: Field travel plan, artifacts of the storytelling sessions, agenda for the follow-on session.

Present the findings of design
research: Synthesize the artifacts (stories)
to draw out common themes, key quotes, and images that are related to our
research questions. Produce presentation decks, miro boards, and/or other
assets to share the outcomes of the design research with stakeholders and
identify opportunity areas for intervention.
Deliverable: Assets listed above.

Paper
prototyping: Work with the IRC Design team and
IRC South Sudan colleagues to identify key characteristics of a desirable
SRH/GBV service, based on design research. Test variables, such as time of day
of service provision, type of provider, gender of provider, location of
service, through activities that allow women to rank their preferences and tell
us their reasoning for their choices.
Deliverable: Key questions to answer through prototyping, client feedback on proposed paper prototypes, a summary of findings.

Final assets: Develop criteria brief of an ideal SRH/GBV service that reflects
clients' experiences and preferences. Develop final assets describing the
design research process to share internally and externally with stakeholders.
Package the oral and visual stories for dissemination.