Strategic Leader, Data and Analytics

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Strategic Leader, Data and Analytics

The Strategic Leader is a Customer Success Manager (CSM) for Data and Analytics and plays a critical role in enhancing the value our higher education clients derive from our technology solutions. As the primary point of contact, the SL is responsible for managing and nurturing relationships with universities and community colleges, ensuring that our clients not only understand but fully leverage the potential of our data and analytics platforms.

This is a preferred EAB office-located position based in Washington, DC or Richmond, VA, but we are open to remote candidates (within the continental United States).

In this role, the SL will:

Act as a Trusted Advisor: Establish themselves as a knowledgeable and reliable resource on data and analytics, offering strategic advice and insights that align with each institution's unique needs and goals.

Consult on Data Initiatives: Work closely with client institutions to understand their data landscape, challenges, and objectives. The SL will provide expert guidance on how to effectively use data to drive decision-making and institutional success.

Drive Customer Engagement and Satisfaction: Ensure that clients are engaged with and satisfied by our solutions. This involves regular check-ins, addressing any concerns, and demonstrating the ongoing value of our platforms.

Facilitate Technology Implementation and Adoption: Collaborate with internal technical teams and client stakeholders to ensure smooth implementation and high adoption rates of our technology. The SL will play a key role in change management efforts, helping clients to integrate new tools and practices into their existing operations.

Identify Growth Opportunities: Recognize and pursue opportunities for expanding our engagement with clients, whether through additional services, training, or new product features.

Collaborate Across Teams: Work cross-functionally within EAB, liaising with technical support, product management, sales, and other departments to advocate for client needs and contribute to the continuous improvement of our offerings.

This role requires a blend of technical knowledge in data and analytics, strong interpersonal skills, and a deep understanding of the higher education sector. The ideal candidate will be adept at building relationships, problem-solving, and effectively communicating technical concepts to a diverse audience. The ability to travel and engage with clients in various settings is also a key aspect of this position.

Primary Responsibilities:

Customer Success and Project Identification:

• Manage the relationship with universities and community college customers utilizing EAB's data and analytics technologies
• Build trust and transparency with senior leaders at higher education institutions
• Identify and prioritize technical and consulting professional services projects to support customer data and analytics needs; answer questions and devise solutions to customer challenges
• Collaborate with our customers on appropriate change management strategies to make the most of their data and analytics strategy
• Partner with EAB technical/data support staff to ensure smooth implementation of our technology platforms and completion of professional service projects

Driving Impact

• Serve as the senior customer point of contact, working closely with the project sponsor and data leaders at each institution on data and analytics initiatives
• Lead and facilitate customer discussions and meetings both via Zoom and in person
• Develop engagement strategies with key stakeholders
• Create deliverables to help drive utilization and impact of the platform
• Present educational sessions to your customers and, as applicable, collaborative-wide via webinars, regional meetings or national meetings
• Provide feedback and support to product management team to further refine and enhance the technology

Contributing to Renewals and Cross Sells

• Monitor customer satisfaction, manage continuous improvement process and assure technology is meeting customer needs
• Triage, report, address and communicate next steps for customer needs and issues
• Identify cross sell opportunities across EAB portfolio and support sales process (where applicable)

Basic Qualifications:

• Associate's Degree
• Must possess at least 3 years of experience in two of the following:




• Consulting experience
• Client management experience
• Project management experience
• Experience presenting to groups or facilitating training sessions
• Demonstrated solution-focused deductive reasoning and quantitative analysis
• Experience working in higher education




• Willingness to travel 10-25% domestically
• Valid driver's license

Ideal Qualifications:

• Bachelor's Degree
• Knowledge of the structure and operations of higher education institutions in the United States and Canada
• Experience with Data Management and/or Data Governance within Higher Education
• Proven ability to drive change and achieve results in an academic setting
• Ability to create compelling stories validated with data and proven best practice research
• Possess intellectual curiosity, perseverance and creativity in problem solving
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $51,000 - $75,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) retirement plan with company match
• 20+ days of PTO annually, in addition to paid firm holidays
• Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
• Paid parental leave for birthing and non-birthing parents
• Phase Back to Work program for employees returning from parental leave
• Infertility treatment coverage and adoption or surrogacy assistance
• Wellness programs including gym discounts and incentives to promote healthy living
• Dynamic growth opportunities with merit-based promotion philosophy
• Benefits kick in day one, see the full details here.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.