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Assistant Director, Graduate Advising Center

Golden Gate University
United States, California, San Francisco
536 Mission Street (Show on map)
June 12, 2024
Job Details
Job Location
San Francisco - San Francisco, CA

Job Location: In person at the San Francisco campus

Position Title: Assistant Director, Graduate Advising

Department Name: University Advising Center

Position Reports To: Associate Director, Graduate Advising

FLSA STATUS: Exempt, Salaried

Salary Range: $66,560

Benefits: The University's comprehensive benefits program

Days & Hours: Monday through Friday, 37.5 hours per week. Standard work schedule is 9:00 am to 5:30 PM, may be adjusted. Flexible schedule may require evening and weekend hours during peak periods.


The Assistant Director, Graduate Advising will provide guidance to students within the schools of accounting and business, collaborate with staff and faculty to enact retention strategies, participate in campus-wide events, and serve as an integral part of the department's mission and student's professional and academic growth.


Build a partnership with a caseload of advisees to clarify their personal, academic, and career goals and articulate expectations of advisor-advisee relationship

Develop a path to degree completion and implement goal-setting strategies

Conduct appointments via web conference and phone

Manage communications with advisees via email and text according to established timelines and the departmental communication plan

Coach students regarding degree options and academic standing, continuously monitoring their success

Maintain timely and accurate client case notes and records in Salesforce

Gain a thorough understanding of course prerequisites, degree equivalents, degree requirements, and University policies to effectively coach students with regard to program and course selection

Respond immediately to at-risk cases, making appropriate referrals to campus support services and resources (i.e. counseling, career planning, tutoring, disability services) and consulting with the departmental directors as needed

Utilize Colleague to update academic records, process transfer credits and course substitutions, conduct registration transactions, and process program changes

Customize advising sessions based on the unique needs of each student, applying understanding, compassion, strength-based coaching and competence when working with individuals from diverse backgrounds

Apply conflict management and conflict resolution skills when working with dissatisfied clients

Collaborate with relevant faculty, staff, and administrators for academic updates and to ensure satisfactory academic progress for all assigned students

Develop and facilitate workshops to foster student's professional development and support academic success and retention

Provide opportunities to engage (special) populations (i.e. veterans and international students) and accommodate their unique academic requirements

Collaborate with key departments across campus to enhance student services and the student experience

Assist with implementing retention strategies for students

Participate in assessment efforts to gauge the department's performance

Develop and maintain in-print and electronic resources and publications

Attend recruitment, outreach, and campus activities such as Student Success Orientation and Commencement

Other duties as assigned



  • Education requirement:

    • Master's degree or equivalent in a related field

  • Years of experience:

    • 1 to 3 years related experience and/or training; or equivalent combination of education and experience

  • Knowledge of:

    • Experience working in a graduate academic setting, in a business school, with students who are professional working adults, and/or with international students is preferred.

  • Direct job-related requirements:

    • High proficiency with MS Office and Salesforce with a willingness to efficiently learn new technologies

  • Skills and abilities:

    • Establish and maintain positive and professional relationships with advisees, faculty, and staff
    • Demonstrate a strong desire and ability to coach, motivate, and support students
    • Understand and be sensitive to the needs of a diverse and non-traditional population of students
    • Communicate clearly, concisely and persuasively in oral and written forms.
    • Demonstrate group presentation skills
    • Earn trust and maintain confidentiality
    • Work strategically and take initiative
    • Exercise sound judgment in decision making and problem solving
    • Manage multiple projects and work assignments within established time frames
    • Work independently and collaborate within a team
    • Work occasionally on weekends and evenings
    • Demonstrate competence and skills with adopting and learning new technologies

Supplemental Information

To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume.

In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.

Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

University policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.

The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all especially women, minorities, people of color, veterans, persons with disabilities, and members of the LGBTQI community.


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