Director, Infrastructure

At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader of term life insurance, we're working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.

We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.

We are embarking on a major transformation program to digitize our business to support aggressive growth targets. This is a rare opportunity to not only change the organization but influence the life insurance industry to deliver improved customer experience. We are looking for a senior IT leader to lead infrastructure projects across the entire organization. Must possess transformation experience and be a change advocate for the team, department, and organization. Responsible for managing all infrastructure functions, working with IT leadership to deliver high quality results on schedule. Foster, build, and lead a team who are empowered to continually improve. Work directly with stakeholders to understand needs, gaps, opportunities, and develop infrastructure and telecommunication practices to meet the organization demands and support corporate goals

Ensure infrastructure solutions are compliant with corporate policies/standards and state regulations. Stay abreast of new policies/regulations to ensure proper planning & budgeting is completed in advance of compliant timeframes.
1. Establish service level agreements with business users and regularly report KPI's on service measurements to business and management teams.
2. Assess and manage infrastructure (hardware, software, network) risks. Report risks to senior management along with mitigation recommendations.
3. Architect, build, and maintain best in class hosting environments for enterprise applications.
4. Maintain hardware/software asset management, including maintenance of network component inventory, life cycle management, and related documentation.
5. Ensures the highest levels of database server performance and stability through monitoring, optimization, and disaster recovery planning.
6. Monitor, manage and maintain the computing and telecommunications infrastructure resilience, capacity planning, as well as security design and implementation.
7. Research new technologies, making recommendations to senior management, forecasting future needs/capacity planning, and participating in the strategic planning/evolution of the company's internal and outsourced systems, security and business continuity requirements that are scalable to meet the company's growth expectations.
8. Perform capacity planning to ensure that network capacity aligns with short-term and long-term strategic plans.
9. Provide guidance and career mentoring to staff. Identify role progression and suggest training and certification goals. Hold regular 1-on-1 meetings with staff to stay abreast of staff issues and provide feedback on staff performance.
10. Direct team assignments and work plan for a team of 10-15 staff. Provide clarity on team project priorities and empower the team to deliver solutions using Agile Scrum methodologies that continually improve effectiveness and deliver value to the business. Hold regular team meetings to ensure open communication with team members.
11. Develop and manage infrastructure budget. Perform comprehensive budget planning to ensure business infrastructure needs are considered. Manage costs to the agreed annual budget.

Education

• BS in Computer Science or equivalent; MBA and/or Master's Degree preferred
• Technical certifications (MSCE, MCP, MOS, CCNA, CCDA, CISSP, etc.)
• ITIL Certification preferred

Experience/Knowledge

• Senior to Advanced level (5+ years of leadership experience, 15+ years of infrastructure experience, 10+ years of people management experience)
• 3+ years experience of public cloud like Azure, AWS
• Proven stakeholder management experience at all levels
• Exhibits strong leadership capabilities and emotional intelligence skills, and is a proven, results oriented individual focused on delivering customer value

Skills

• Passion for excellence in infrastructure modernization, advancing infrastructure capabilities, automation, and proactive monitoring.
• Expertise in Agile Scrum/scaled agile processes and concepts.
• Ability to understand and breakdown complex problems and frame problems to create cross team alignment and effective solution ideation.
• Strong leadership and management skills - creates and drives strategic vision, mentoring and coaching of staff and continuous feedback and support through effective planning and tracking.
• Proven solid written and oral communication skills with the ability to effectively communicate status and issues to executive management.
• Proven stakeholder management and ability to interact at all levels using expert presentation skills and material to effectively communicate and influence stakeholders.
• Proven capabilities in managing a budget of at least $5m with clear controls and reporting.
• Proven experience in IT leadership, with a clear track record of meeting SLA's and KPI's.

What's in it for you?

The expected hiring compensation range for this position is $147,700 - $214,150 annually.

This role will be working in a hybrid environment with up to 3 days in office per week.

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role is eligible to participate in the Legal & General America Annual Incentive Plan. The current target payment for the position is 20% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date. This role has 20 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We're big on professional development and we'll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.