Systems and Workflow Manager
 Planned Parenthood of Wisconsin, Inc. | |
medical insurance, parental leave, paid time off, tuition assistance, 401(k)
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 United States, Wisconsin, Milwaukee | |
| 302 N Jackson St (Show on map) | |
 Dec 19, 2024 | |
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At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 21 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!
This is an excellent opportunity for a Systems and Workflow Manager (40 hours/week) at our Jackson Street Administration Office in Milwaukee, Wisconsin.
As part of our comprehensive benefit package, we offer:
- Company contribution toward medical insurance deductible
- Generous Paid Time Off
- 10 Days of Holiday Pay
- Immediate 401(k) Vesting with up to 6% company contribution
- Paid Parental Leave
- Tuition Assistance
- Public Service Loan Forgiveness Program
PPWI's compensation philosophy is rooted in equity. Starting offers are determined by both the candidate's applicable experience and internal equity. The Systems and Workflow Manager pay starts from $65,650 per year.
Additional $1.50 per hour for bilingual (English/Spanish)
PURPOSE OF POSITION:
Under the direction of the Director of Clinical Informatics and in collaboration with the agency's IT and Business Operations Team, the Systems & Workflow Manager will provide support and direction to health center staff to achieve optimization of all health center systems/platforms related to patient care. The Systems & Workflow Manager will serve as an integral member of the Patient Services team, working agency-wide to replicate best practices around EHR processes as well as workflow development, maintenance, and training for end users.
QUALIFICATION REQUIREMENTS:
- Must be committed to diversity, equity, inclusion and belonging and the vision and the values of Planned Parenthood of Wisconsin, Inc.
- Must have excellent customer service skills and be committed to providing the highest level of quality healthcare.
- Ability to relate to diverse communities and be sensitive to cultural and ethnic differences among staff and patients.
- Demonstrated organizational, analytical, leadership and interpersonal communication skills required - including written and verbal.
- Ability to plan and manage multiple projects, numerous processes and systems such as implementation of patient access systems, EHR system and other IT equipment.
- Demonstrated problem solving skills related to IT equipment, software systems, and workflow development.
- Ability to create and deliver training programs.
- Experience in Microsoft Office Products.
- Strong leadership, goal-setting and team building skills essential.
- Ability to work independently and as a team member.
- Ability to handle sensitive information in a confidential manner.
- Broad knowledge of both medical and information technology disciplines with ability to communicate between the two disciplines.
EDUCATION and/or EXPERIENCE:
1. High school degree or equivalent required.
2. Three-five years in a medical environment required.
3. Minimum of three-five years experience inworking with a clinical EHR system (e.g. Entity, NexGen, EPIC) required.
4. Experience developing and implementing workflows, using all relevant office products and software.
5. Experience facilitating training for adult learners in learning and using new skills.
6. Demonstrated supervisory experience, or working with teams, volunteers or interns required.
SUPERVISORY EXPERIENCE:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands of the position necessitate hearing, talking, handling and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and adding machine or calculator. Requires the ability to operate medical equipment.
WORKING CONDITIONS:
The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is generally low to quiet. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.
Willingness to work flexible hours, travel between clinical sites and be responsive to staff needs through either a cell phone or email. Must have own reliable transportation. This position requires traveling statewide, therefore a valid driver's license and auto insurance in accordance with agency liability standards is required.
Evening and/or weekend hours will be occasionally required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Systems Work:
Workflow:
Project Management:
Other:
PPWI is an equal opportunity employer committed to diversity in the workplace.
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