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Performance and Customer Center of Excellence Global Quality Lead

Zoetis, Inc
United States, New Jersey, Parsippany
May 07, 2024

States considered: NJ

Role Description

This role reports to the Senior Vice President Global Quality, Sustainability & EHS within Global Manufacturing and Supply (GMS) and is a core member of both the Global Quality, Sustainability & EHS Leadership, and the Global Performance & Customer Center of Excellence Leadership respective teams. This role is the principal connection to GMS Performance & Customer CoE and Commercial Partners for Quality and Compliance matters.

The overarching responsibility of the Performance & Customer CoE Global Quality Lead is to provide strategic direction and oversight for quality through the end to end supply chain. It includes building and maintaining an optimized supply chain quality management that integrates internal and external manufacturing operations, key contract warehouses, logistic service providers, transporters and distributors to ensure that the product reaches the customers with the right expectation (Quality) at the right cost (value) and at the right time (service).

The Performance & Customer CoE Global Quality Lead should facilitate seamless quality information exchange and collaboration between internal/external manufacturing sites and commercial affiliates, and is responsible to connect the GMS Supply Chain & Logistic QMS to Commercial QMS in order to ensure that quality and compliant products are released to the markets as per approved registration files, and maintain continued supply chain & logistic operations in compliance with evolving regulations.

The role is accountable for:

  • Taking full ownership for the design and execution of Zoetis Supply Chain and Logistic Quality strategies
  • Providing quality strategic direction for the overall Quality Operations within the Zoetis Operating Model and through the supply and logistic global value chain.
  • Building a "best in class" Quality culture across Zoetis supply chain & logistic organization
  • Defining the Quality strategy, objectives, and targets to support product suppy, logistic and distribution globally
  • Identify and leverage synergies, learnings, and best GMP, GDP practices between regions and commercial quality affiliates
  • Co-lead the Quality Governance for Global Performance & Customer CoE operations together with the Global Performance & Customer CoE Lead.
  • Setting up and facilitating the Global Performance & Customer CoE Quality Council to fully integrate Quality strategy in the overall supply, logistic and distribution plans/ targets and the Business Continuity Planning program for Zoetis Global Performance and Customer CoE.
  • Leading all aspects of quality governance to ensure Quality systems are in place, in use, in control that demonstrate and verify compliance with GMP/GDP regulations, manufacturing and distribution permits/licenses, and local commercial affiliates quality & compliance requirements.
  • Developing and leading the global Supply Chain, Logistic and Distribution operations network to engage with, establishing closer relationships with relevant Quality and industry organizations, and other institutions on Quality Logistic and distribution and compliance matters important to Zoetis supply chain and represent Zoetis Performance & Customer CoE Quality in all relevant external fora. This includes advancing understanding and use of data & digital and predictive analytics in Quality Supply Chain, Logistic and Distribution Operations.
  • Strongly focusing on individual and organizational development, paying particular attention on Quality talent development, retention, and succession-planning within Zoetis Quality Performance & Customer CoE regions/countries
  • Ensuring appropriate level of resources to achieve the Quality goals and meet compliance requirements in an efficient and sustainable way, as well as to support the business growth.
  • Playing a key senior leadership role in the Global Performance and Customer CoE and Global Quality, Sustainability & EHS LTs by contributing to setting the Company's Supply Chain, Logistics and Distribution quality strategy as enabling function to support Zoetis' growth.

Organizational Quality Responsibilities

  • Serving as a quality culture role model, and promoting a strong Quality & Compliance culture across the Global Performance and Customer CoE organization that translates into a First-Time-Right mind-set and insures the effectiveness of the Quality Management System.
  • Ensuring Quality System Standards and Processes are appropriate and up to date for Global Performance and Customer CoE Operations.
  • Develop long-term Quality strategy for Performance and Customer CoE operations globally.
  • Organizational Goals translated/adapted to Performance and Customer CoE Quality goals.
  • Creation / Management of the Quality Roadmap for Global Performance & Customer CoE.

Functional and Process Responsibilities

  • Development and Management of Performance & Customer CoE Quality Operations Process Goals and Metrics.
  • Providing oversight of the QMS implementation status and effectiveness within Performance and Customer CoE global operations, including establishment, maintenance and monitoring of Global and Regional Quality risks, mitigation, and controls in alignment with the Zoetis ERM corporate process
  • Directly interacting with regulatory agencies as needed, and ensure Belgium ZOM Operations stay in compliance with current GDP requirements
  • Ensure Quality Products are available to the marketplace by managing key processes that could include: late labeling, packaging and in market-testing; temperature monitoring/excursions investigation ; master data; and licenses management to support product release to market by commercial affiliates.
  • Ensuring that Performance and Customer CoE Global Quality Operations function provides world class levels of customer service through teamwork, trust, transparency & partnership with all platforms, sites, commercial affiliates, and global functions.
  • Develop and Maintain the appropriate Risk Management Process and mechanisms for managing Supply Chain, Distribution and Logistic Contract Service Providers and Zoetis Logistic Centres in the product supply channels.
  • Ensure adequate Quality oversight is provided to LSPs, Distributors, Repackers, and Transporters. Ensure that Quality Agreement content is adequate / current. Where required, insure Quality Agreements are in-place and in-use.
  • Assist Operations in Supply Flexibility and maintaining compliance / adherence to Zoetis Standards (especially for market launches; transfers; change control; and late labeling/packaging and testing as applicable)
  • Establish strong working relationships with Commercial Affiliate Quality personnel. Work as a Quality Partner with Commercial Affiliate Quality to advise / train on key Quality Standards and Processes.
  • Lead strategic and tactical deployment of problem solving and other methodologies leading to continuous improvements across Performance and Customer CoE and Customer channels; Monitoring CAPA effectiveness.
  • Assuring the use of operational excellence and data & digital tools in quality processes to ensure best in class Performance and Customer CoE operations and maximize Customers satisfaction.
  • Establish and Co-Lead the Quality Governance Council for Global Performance and Customer CoE with the Global Performance and Customer CoE Global Lead, to inform management about product quality and process performance, quality risks in the value chain, compliance with internal and external requirements.
  • Delivering financial and Quality performance metrics for the Global Performance & Customer CoE organization to drive initiatives for increased performance
  • Manage the reporting of applicable Quality metrics for the Performance & Customer CoE Global Organization.

Staff and Leadership

  • Leadership Development / Coaching of Staff; Creation of Learning Organization
  • Insure Training, Development and Succession plans are in place for all Performance & Customer CoE Quality colleagues .
  • Ensuring a diverse, inclusive work environment where Performance and Customer CoE Quality colleagues value their work experience, and their skills are developed and strengthened.
  • Ensuring continuous individual and team development with current animal health industry standards, trends, and knowledge.
  • Developing and managing Performance & Customer CoE Global Quality operations budgets, spending and resources planning to support continuous quality improvement initiatives in Performance and Customer CoE operations
  • Instill a strong Quality & Compliance culture across the whole Performance & Customer CoE organization that translates into a "first-time-right" mindset in the supply, logistic and distribution network, and continue to maximize Zoetis value in the market place and enhance Customer Experience

Level of Education and Qualifications:

  • BS in Pharmaceutical, Biology, Biochemistry or Pharmacist; Master's degree or higher is strongly preferred.
  • Significant Supply, Logistic and Distribution Operations and/or Quality experience (15+ years) in Animal Health/Human Health Industry
  • Track record of leading supply chain and logistics Quality teams who delivered superior results through a combination of operational excellence, quality organizational development, and business management skills.
  • Significant supply chain & logisitcs Quality expertise from working with multi-national organizations at senior levels; Experience of leading strategy and planning for multiple high impact global, regional, local Quality and Good Distribution Practices Compliance programs that include operational efficiency and process improvements.
  • Previous Leadership experience - preferably global and leading the management of contracted entities
  • Working knowledge of pharmaceutical product transportation channels and Logistic & Distribution Centers
  • APICS Supply Chain Professional (CSCP) and/or Certified in Logistics, Transportation and Distribution (CLTD) Certification is a plus
  • Experience in working with FDA, EU, other local regulations
  • Excellent interpersonal skills, with the ability to communicate effectively, managing diverse partners with a high level of personal credibility
  • A leadership style that is inclusive, proactive, respectful, change agile, innovation/creativity, and achieve results with a strong customer service focus.
  • Possess the ability to work effectively in a collaborative team environment
  • Dublin, Ireland-based office position (preferred) or Parsippany, US
  • Position requires flexible work hours, to accommodate varying teams and markets' time zones
  • This position will require fluent use of teleconferencing tools, as well as Sharepoint technologies, to share and manage information with global/regional locations, sites and commercial affiliates.
  • Travel: Estimated 20%-30% global travel
Full time Regular Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.