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Customer Relationship Management, Principal

Synopsys
United States, California, San Diego
April 26, 2024

Account Program Manager, Principal

49087BR

USA - California - Mountain View/Sunnyvale, USA - California - San Diego

Job Description and Requirements

Job Description and Requirements

At Synopsys, we're at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we're powering it all with the world's most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

Our Silicon Design and Verification business is all about building high-performance silicon chips-faster. We're the world's leading provider of solutions for designing and verifying advanced silicon chips. And we design the next-generation processes and models needed to manufacture those chips. We enable our customers to optimize chips for power, cost, and performance-eliminating months off their project schedules.

We're looking for an Account Program Manager
In this role, the Account Program Manager acts as a Directly Responsible Individual representing Synopsys to our targeted customers and drive internal development teams to deliver on customer commitments, goals and targets. The Account Program Manager acts as the focal point of contact on several key engagements to manage external and internal communications between cross-functional teams spanning geographical and organizational boundaries. Proactively identifies and escalates issues; drives problems to resolution; identifies and manages risk, scopes deliverables for key programs and customers, and successfully ensures execution of these programs against established commitments.

This customer focused Account Program Manager must have a background and proven track record in program/project management in an engineering setting. The candidate must be able to organize interdepartmental activities ensuring completion of the project/program on schedule and with high quality. The applicant must be able to manage multiple projects, recognize and mitigate risks, and work proactively on contingency plans. The candidate must be process-oriented with an emphasis on clear and concise communication. Will work cross-functionally with internal development teams (Sales, Marketing, Field Application Engineers, and R&D) having exposure and visibility on a global scale throughout the organization.

Key Qualifications:

  • BS in CS/EE with 6+ years of experience, or MS in CS/EE
  • Strong essential skills including:
    • Co-ordinate amongst multiple stakeholders with varying needs
    • Drives problem resolution through data-driven, conscious decision making
    • Helps teams manage risk and scope-change from concept to delivery
    • Identifies needed resources to achieve timely deliverables
    • Provides periodic project reports to management
    • Identifies and escalates issues to appropriate levels
    • Remains calm and composed under high pressure situations
    • Promotes, implements, and improves team, cross-functional and cross-departmental business and engineering processes and practices.
  • A quick learner with ability to adapt to changing environments
  • Basic understanding of chip design and design verification methodologies
  • Strong verbal and written presentation/communication and organization skills
  • Able to travel on occasion for short periods of time, and occasionally work on-site at customer premises as required (as global situations permit).
  • Pleasant personality with good customer interface and communication skills
Preferred Experience:
  • Coordinator of departmental or cross-functional teams' delivery of a product/service
  • Experience scoping and developing project plans
  • Experience with successful customer communications including internal and external customers
  • Candidate having some technical design implementation experience highly desired
  • Ability to understand technical tradeoffs and provide guidance to teams and customers with minimal supervision
  • Previous experience in a customer facing role (Field Application Engineer, etc) is also highly desirable

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

The base salary range across the U.S. for this role is between $137,000-$205,000. In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request.

Job Category

Sales

Country

United States

Job Subcategory

Customer Relationship Management

Hire Type

Employee

Base Salary Range

$137,000-$205,000

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