Director of Entry Services

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary
The Director for Entry Services will provide leadership in the development, implementation and operation of a comprehensive outreach and entry services program. Specifically, the Director will provide oversight for student outreach, recruitment, Welcome Center, admissions, entry services, placement, and testing. The position will be responsible for programmatic activities that support engaging potential students and moving them through the entry process to become admitted and enrollment ready. Functioning within the Entry Services team and in collaboration with the Enrollment Services team, this position serves as a leader, supervisor and working recruiter.

• Manages all aspects of Entry Services, which includes: Outreach and Recruitment, Admissions, Placement, Testing, and the Welcome Center to ensure complete accessible information and support that efficiently guides students through the entry process.
• Oversees the entry services and admissions teams to foster targeted conversion rates of recruited students and prepare them for the enrollment process.
• Manages the placement team to ensure the seamless flow of recruited students who are admitted and will need to take the placement tool or have transcripts evaluated for appropriate class placement.
• Works collaboratively with Enrollment Services to provide quality and timely enrollment information and prepare students for admission, placement testing and enrollment processes at TCC.
• Oversee the development and implementation of enrollment goals in targeted geographic areas and specific student populations.
• Develops and implements comprehensive recruitment and outreach plans.
• Hire, train, supervise and evaluate the work of full and part-time staff.
• Sets measurable performance goals and communicates performance expectations to the Dean of Enrollment and the Entry Services team.
• Develops and maintains the annual operating budgets for respective areas.
• Oversees a comprehensive customer relations management system, currently Slate.
• Establishes relationships with key campus constituents, including faculty, staff, students and administration.
• Oversees involvement of faculty, staff and students in K-14 and community outreach opportunities. Provides training to prepare them to consistently deliver key TCC messages.
• Collaborates with partner colleges on outreach and recruitment events.
• Works collaboratively with the Marketing team in the marketing and promotion of TCC and its programs.
• Assesses, responds, and relates to the needs and concerns of prospective students and parents.
• Recruits, unconditionally, students from all backgrounds, regardless of ethnicity, socioeconomic status, or gender, as well as through respectful interactions with other TCC representatives in compliance with TCC's Non-Discrimination Policy.
• Develop constructive relationships with prospective students and their families as well as high school counselors, teachers, principals, alumni, and other constituents.
• Develop and present activity and efficacy reports pertaining to outreach and recruitment.
• Communicate TCC's admission requirements, program offerings, basic financial aid requirements and regulations.
• Performs related duties as assigned.

Minimum Qualifications

• Bachelor's degree from an accredited institution in education, social science, business, or related field.
• 3 years of Outreach and/or Recruitment experience OR 3 years' experience in an equivalent environment such as sales.
• -OR- equivalent combination of education and/or experience.
• Computer Literacy

• Master's degree from an accredited institution in education, social science, or related field.
• Successful experience working as a leader of recruitment and/or admissions and/or placement testing for an educational institution.
• Demonstrated leadership and supervisory experience.

• Successful completion of a criminal history background check before employment.
• Must have reliable transportation to go to community meetings and events.

• Strong interpersonal skills and ability to work with community members, students, faculty and administration.
• Strong skills in written, oral, and listening communications.
• Strong organizational skills and attention to detail.
• Commitment to functioning as an effective team member.
• Ability to work successfully with the varied and diverse students and staff of the college.

Complete application packages must include the following:

1. Tacoma Community College online application.
2. Resume and cover letter describing how your educational background and experience align with the responsibilities and qualifications of this position.
3. Copies of unofficial transcripts for all colleges and universities attended.
4. Diversity Statement: Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self-awareness into your living/working environment.