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Course-Based Learning Assistance Coordinator

Tacoma Community College
$62,000.00 - $68,000.00 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, 403(b), retirement plan, hybrid
United States, Washington, Tacoma
6501 South 19th Street (Show on map)
May 13, 2024

Who We Are

Priority Consideration Date: May 27, 2024

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

  • Value intellectual curiosity and innovative teaching
  • Welcome difference and model respectful interaction with others
  • Recognize and honor the important role that diversity brings to an educational community
  • Are committed to educating a racially and socioeconomically diverse student population
  • Are committed to teaching in a community college setting
  • Care deeply about student success
  • Intentionally support and promote efforts related to equity, diversity, and inclusion
  • Honor TCC's mission promoting equitable access to educational opportunities
  • Reflect the diversity of our community

Position Overview
This position is responsible for oversight and coordination of the Course-Based Learning Assistance (CLA) program, which includes Supplemental Instruction (SI), Structured Learning Assistance (SLA), Embedded Tutoring, Dedicated Tutoring (DT), and any other academic support programs and services that target traditionally difficult and/or gateway courses. Dedicated Tutoring focuses on pre-college and co-curricular courses to provide academic support for cooperative learning sessions, such as peer workshopping, as well as drop-in support. Embedded tutoring is provided for courses with students who need extra support in the first three to four weeks of the quarter to gain confidence with technologies, such as required course software, Canvas, and word processing. This position will also oversee the development and implementation of TCC's Academic Coaching Program. The goal of TCC's Academic Coaching Program is to engage a diverse population of students across different learning styles, to help students become self-regulated learners and develop effective reading and learning strategies. Coaching is also designed to help students identify strengths and weaknesses, while providing appropriate activities that foster-and even optimize-meaningful learning. The Academic Coaching program will work to enhance student academic skills by engaging students in one-on-one consultations, embedded support, workshops, and other educationally purposeful activities. This position reports to the Director of the Writing and Tutoring Center and works in conjunction with the Program Director of the Math Advising Resource Center.

Essential Functions

  • Coordinate the Course-Based Learning Assistance program, Academic Coaching, and Dedicated Tutoring; this includes supervision of program specialists (and/or assistants) who coordinate day-to-day operations; supervision of tutors and other staff; ensuring alignment with specified program goals and operating requirements.
  • Maintain program accreditation;
  • Promote the benefits of CLA and Academic Coaching to instructors and students;
  • Recruit, hire, train, supervise and evaluate CLA Leaders and Academic Coaches;
  • Coordinate CLA sessions and services - locate rooms, and update schedules;
  • Conduct weekly meetings with CLA Leaders and follow up with CLA faculty on a consistent basis;
  • Maintain student tracking system;
  • Develop an evaluation plan and evaluate CLA programs;
  • Coordinate and conduct training, observe and evaluate staff and provide feedback;
  • Create and maintain a web and portal sites;
  • Create, maintain and revise forms and documents;
  • Supervise program services that engage students in one-on-one and group consultations both in-person and virtually on various aspects of the Academic Coaching Program: time management, goal setting, exam preparation, and overcoming academic anxiety;
  • Develop and deliver workshops on study skills, critical reading, and other academic skills influencing student performance (e.g., motivation, self-efficacy); serve as a campus resource on these topics and student development theories;
  • Strategically work to develop video content with an emphasis on enhancing the diverse learning needs of TCC students (workshop video library, YouTube, Instagram, TicTok, etc.);
  • Evaluate and assess the effectiveness of CLA and Academic Coaching programs and provide reports based on analytics regarding student interactions, including attendance, academic progress, interventions, etc.;
  • Refer students to appropriate academic personnel and support resources;
  • Serve on college committees, and participate in professional development activities
  • Perform other duties as assigned.


Duties of the position require knowledge, skills and abilities:

  • Critical Thinking and Decision Making - Using logic and perception to identify the alternative solutions or approaches to problems with identification of strengths and weakness of such solutions/approaches.
  • Coordination - Making adjusting actions in relation to others' actions and decisions.
  • Active Listening - Giving full attention to what others are sharing, taking time to understand the points being made, asking questions as appropriate, and not interrupting dialogue nor process at appropriate times.
  • Active Learning - Understanding the consequences that new information and change presents for current and future problem-solving and decision-making.
  • Social Insightfulness - Being aware of others' reactions and understanding their unique lived experiences (as well as personal lived experiences) and why they react the way they do.
  • Monitoring - Monitoring/Assessing performance of self, staff, and the student learning centers to make improvements or take corrective action.
  • Learning Strategies - Selecting and using training/instructional methods, modalities, and procedures appropriate for the situation for learning, teaching, and tutoring subjects.
  • Human Resource Management - Motivating, developing, and directing people as they work, identifying the best staff and tutors for each position.
  • Fiscal Resource Management - Determining how funding will be spent to get the work done, while forecasting and accounting for expenditures.
Skills and Abilities
  • Hire, train and be a motivating mentor to staff.
  • Lead large group discussions to answer questions and remedy complaints.
  • Create and nurture effective communication within the student learning centers.
  • Build a strong team through open communication and by collaborating on decision-making responsibilities.
  • Initiate and set goals for student learning center programs based on TCC's strategic plan.
  • Plan programs from start to finish, including identifying processes, deadlines and milestones.
  • Develop and approve operations and budgets.
  • Patience and adaptability when responding to staff and student needs.
  • Willingness to communicate in writing and verballing while utilizing a style that is most appropriate for the situation at hand.
  • Build and establish working relationships with faculty, students, and colleagues
  • Participation in professional development in the areas of mathematics and academic support services (Tutoring)

  • Bachelors Degree in English Arts Education, Reading, Literacy, Special Education or closely related field from an accredited college or university.
  • Two (2) years' experience coordinating Supplemental Instruction, tutoring or similar academic support programs or services.
  • Experience in successfully planning, executing and evaluating new programs and initiatives.
  • Computer literacy; experience using computers to manage data.

  • Master's Degree in English Arts Education, Reading, Literacy, Special Education or closely related field from an accredited college or university.
  • One (1) year experience teaching adults or non-traditional students in a college setting.
  • Previous supplemental instruction support experience in a higher education setting.
  • Supervisory and/or management experience.
  • Experience working with at risk or underprepared students.

Application Process

Complete application packages must include the following:

  1. Tacoma Community College online application.
  2. Resume and cover letter describing how your educational background and experience align with the responsibilities and qualifications of this position.
  3. Copies of unofficial transcripts for all colleges and universities attended.
  4. Diversity Statement: Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self-awareness into your living/working environment.
Terms of Employment
This is a full time exempt professional position contracted on an annual basis. The salary of this position is $62,000 to $68,000 annually. The salary will be prorated to reflect the actual number of contract days worked in the remainder of the year. Flexibility is required to meet the needs of the department. This position travels extensively (sometimes overnight) and works extended hours and weekends on short notice as needed. Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by the National Student Clearinghouse. International degrees must be evaluated by a credential evaluation service.

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Building 7, 253-566-5328. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Tacoma Community College, Human Resources
6501 S 19th St Bldg. 14, Tacoma WA 98466