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Senior Director, US Patient Experience
Novocure Inc | |
United States, New Hampshire, Portsmouth | |
195 Commerce Way (Show on map) | |
Jul 15, 2024 | |
Description: JOB SUMMARY: The Senior Director, US Patient Experience will serve in a key leadership position within our Global Patient Experience Team, and on the Novocure US Leadership Team. The Senior Director will lead all aspects of the commercial patient experience processes and procedures related to the successful onboarding of a commercial patient and ensuring they are supported throughout their entire time on treatment. In addition, the Senior Director will develop and execute strategies to ensure maximum operating efficiency for the Device Support Specialist (DSS), Operations and Care Center teams, including a plan for optimizing technology and processes. The Senior Director will work with US and Global Teams to develop and adapt processes and IT system requirements emphasizing innovation and automation across the patient support spectrum. The Senior Director is also responsible for the management, training, and ongoing oversight of the commercial DSS, Operations & Care Center teams in the US. The Senior Director will work closely with the SVP, Global Patient Experience to develop, disseminate, and refine operating procedures and policies and will be a resource for the DSS, Operations and Care Center Management team for resolving issues, disseminating information, providing resources, and managing a dynamic field based and hybrid office based patient support team. The Senior Director will also have responsibility for administrative management of budgets, expenses, and personnel policies. This is a full-time, exempt position reporting to the Senior Vice President, Global Patient Experience and is based in greater Portsmouth, NH area or Wayne, PA area ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS/KNOWLEDGE:
Equal Opportunity Employer, including disability/veterans. ABOUT NOVOCURE: Our vision Patient-forward: aspiring to make a difference in cancer. Our patient-forward mission Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy. Our patient-forward values - innovation - focus - drive - courage - trust - empathy An Equal Opportunity Employer, including disability/veterans #LI-YS1 #LI-REMOTE |